Terrible management. - Customer Service Coordinator HomeGoods Employee Review

2.0
Mar 25, 2014
Recommend
CEO approval
Business Outlook

Pros

It was a very busy fast paced environment which made the day go by quickly.

Cons

As the number 1 store in the company it was so frustrating that we were always understaffed. We got so many customer complaints that the lines were too long even when we had every available cashier up front ringing. There was one night where we had a huge line and only 4 people that knew how to ring and when I spoke to the store manger about this he just shrugged. The managers don't care and don't want to do their jobs. Most of them spend their entire shifts sitting around talking in the back office while I worked my butt off for a fraction of the pay.

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5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Accommodating schedule, great staff to be around

Cons

Advertising our credit card is difficult

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers and a steady wpaycheck. And meeting some great people. The discount is nice.

Cons

This company likes to put all the work on its associates. Anything that’s grunt work or where you have to get your hands dirty. All they care about are pushing out those credit cards. I’ve seen some of the best employees quit because they’re burnt out and don’t get scheduled any hours. I don’t blame them. I’m looking for another job as I type this. My body hurts and I’m being abused physically and taken advantage of.

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