Is Foundever a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Foundever have rated their employer with 2.7 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Foundever .

Does Foundever pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Foundever with 2.9 out of 5 stars based on 32 anonymously submitted employee reviews. This is 24.2% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Foundever.

How happy are Inbound Customer Service Agent professionals working at Foundever?

34% of Inbound Customer Service Agent employees at Foundever would recommend their employer to a friend. This rating has increased by 106% in the past 12 months. Inbound Customer Service Agent professionals have also rated Foundever with a 3.7 rating for work-life-balance, 3.7 rating for diversity and inclusion, 2.7 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4425) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1061 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 641 reviews)); "Training was good and explained what the job duties were and how to do well in your job." ((in 471 reviews)); "Environment is good and Benefits" ((in 463 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 352 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1166 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 796 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 239 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 140 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 125 reviews))

Foundever Inbound Customer Service Agent reviews

2.7

34% would recommend to a friend

(32 total reviews)

Laurent Uberti

9% approve of CEO

9% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (32 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Inbound Customer Service Agent employees have rated Foundever with 2.7 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Foundever is rated 24% below average by Inbound Customer Service Agent professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

32 reviews

1.0

Mar 28, 2024

Terrible place to work

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quick hiring. Work from Home.

Cons

No benefits. Hours based on metrics. No help when needed. You get treated like garbage.

5.0

Jan 8, 2024

Dedicated and supportive training managers

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

This company goes above and beyond to provide support while training and one on production.

Cons

The training is a condensed fast paste version then traing you might receive working for a company as opposed to an outsourcing company

3.0

Feb 22, 2023

It was a good experience

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

- great contact with colleagues even if it was a work from home position - great training - great feedback

Cons

- no benefits - contact with team manager was a bit off

Foundever Response

1y

Thank you for your previous review. We really appreciate your feedback. Since your last review, we have taken several steps to improve working conditions and team dynamics. If you are interested and have time, we would like to hear more about your current experience with Foundever. We look forward to your feedback! :) Your Foundever team

Viewing 10 - 12 of 32 Reviews

Jobs at Foundever

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen (not active req)

Berlin

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen

Nordrhein-Westfalen

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Anlagenmechaniker SHK als Technischer Berater für Buderus-Heizungen (w/m/d)

Foundever

Foundever Inbound Customer Service Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Terrible place to work

Dedicated and supportive training managers

It was a good experience

Jobs at Foundever

Foundever reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Foundever reviews FAQs

Jobs at Foundever