Is Foundever a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Foundever have rated their employer with 2.7 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Foundever .

Does Foundever pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Foundever with 2.9 out of 5 stars based on 32 anonymously submitted employee reviews. This is 24.2% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Foundever.

How happy are Inbound Customer Service Agent professionals working at Foundever?

34% of Inbound Customer Service Agent employees at Foundever would recommend their employer to a friend. This rating has increased by 106% in the past 12 months. Inbound Customer Service Agent professionals have also rated Foundever with a 3.7 rating for work-life-balance, 3.7 rating for diversity and inclusion, 2.7 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4425) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1053 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 650 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 487 reviews)); "Benefits are good and fair" ((in 452 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 369 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1151 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 786 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 138 reviews)); "Communication was poor and they count anything against your hours" ((in 130 reviews))

Foundever Inbound Customer Service Agent reviews

2.7

34% would recommend to a friend

(32 total reviews)

Laurent Uberti

9% approve of CEO

9% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Inbound Customer Service Agent employees have rated Foundever with 2.7 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Foundever is rated 24% below average by Inbound Customer Service Agent professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

32 reviews

3.0

Nov 27, 2022

Customer Service

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Clean, spacious, friendly work environment

Cons

11pm end shifts low salary but a little above minimum wage salary in Cyprus

3.0

Nov 6, 2022

So far, so good…

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

I work from home so not having to make the commute home is definitely a pro. Also the work is easy, just document everything in the call, provide customer with information, it’s that simple.

Cons

That the information can be changing everyday, we have a support chat we ask for help in looking into the customers account and somedays I feel like support doesn’t even know how to do their job as much as I do, the information we’re told we tell the customer that they have to send in documents even though they just sent them in and everything looks good is frustrating,

3.0

Oct 1, 2022

Entry level- little room for growth

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The work was fairly easy I was able to get the schedule I wanted after showing I was an asset

Cons

Mandatory overtime Low wages, few raises They would stop bonus programs without notice Little room for growth in the company

Viewing 13 - 15 of 32 Reviews

Jobs at Foundever

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen (not active req)

Berlin

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen

Nordrhein-Westfalen

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Anlagenmechaniker SHK als Technischer Berater für Buderus-Heizungen (w/m/d)

Foundever

Foundever Inbound Customer Service Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer Service

So far, so good…

Entry level- little room for growth

Jobs at Foundever

Foundever reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Foundever reviews FAQs

Company ratings over time

Jobs at Foundever