Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4422) , Customer Service Representative (CSR) (1502) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (197) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1039 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 657 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 476 reviews)); "Benefits are good and fair" ((in 467 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 357 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1181 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 796 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 143 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 133 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Berlin , Düsseldorf , Krefeld , Magdeburg , Wittenberg , Bochum , Dessau-Roßlau , Köln , Osnabrück , Bremerhaven , Dachau , Pasewalk , Ansbach , Aachen , Potsdam , Karlsruhe , Hamburg

Foundever reviews

3.9

78% would recommend to a friend

(19,209 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (19,209 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

19K reviews

3.0

Aug 9, 2024

Good People, difficult working conditions

Customer support agent

Recommend

CEO approval

Business Outlook

Pros

The colleagues were mostly nice and helpful, especially the people that graded your calls. Some of the projects carry a certain prestige and give great insight into the inner workings of multinational Corporations.

Cons

The pay was essentially only the minimum wage for a lot of stress and potential abuse through customers. There is a bonus payment system in place but those goals can be very hard to reach consistently. You have no control over the current situation, a week can be calm and you do everything right until someone changes something unannounced and suddenly you are flooded with calls that you do not have the answer for yet because it is still working itself down the pipeline. The company is so big that calls for documents or official communication take forever or get lost, for instance, i never recieved my reference (Arbeitszeugnis).

Foundever Response

1y

Thank you very much for your review.   We take your frank words very seriously and are very grateful for them.   Negative criticism also helps us. This enables us to constantly improve and clear up any shortcomings. We very much hope that you were able to clarify everything. Of course, you can also contact us at any time at the following e-mail address if there is still a need for clarification on certain topics: Feedback.Germany@foundever.com   We would like to thank you for your cooperation and wish you all the best for your future career!   Your Foundever team.

2.0

Jun 26, 2024

Foundever Intern

Digital marketing intern

Recommend

CEO approval

Business Outlook

Pros

Nice Collegues that offer you to help you, different topics

Cons

boring work and confusing management

Foundever Response

1y

Thank you for your review.   We take your feedback very seriously and thank you for your frank words.   We will clarify your points of criticism internally. We are aware that this will not undo your experience, but it will help us to clarify and improve any shortcomings.   If you have any further suggestions for improvement, we look forward to hearing them. Feel free to contact your works council, your HR department or your MAXpert.   Best regards, your Foundever team. :)

4.0

Jun 24, 2024

Dealing with different cases that L1 agents didn't close or finalise

L2 agent

Recommend

CEO approval

Business Outlook

Pros

Communication training team work management

Cons

Income is the only negative point

Foundever Response

10mo

Vielen Dank für deine Bewertung. Falls du Verbesserungsvorschläge hast, freuen wir uns darauf, diese zu hören. Deine Ideen und Anregungen sind uns wichtig, da sie uns helfen, uns stetig zu verbessern. Wende dich dazu gerne an deinen Betriebsrat, deine Personalabteilung oder deinen MAXpert. Dein Foundever-Team 😊

Viewing 19 - 21 of 19,209 Reviews

Jobs at Foundever

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen (not active req)

Berlin

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Anlagenmechaniker SHK als Technischer Berater für Buderus-Heizungen (w/m/d)

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen

Nordrhein-Westfalen

View job

Foundever

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Good People, difficult working conditions

Foundever Intern

Dealing with different cases that L1 agents didn't close or finalise

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