Glassdoor reviews

Deceptive: We had constantly asked for clarity around the future of Glassdoor & Indeed. We were blatantly lied to and told that the future plans in question would absolutely not happen. Fast forward a few months and 300 of us are laid off. Our CEO blamed this on COVID while it was later made to seem that this would have happened eventually for the exact reasons we were assured would never happen, and COVID just expedited it. I could not be more frustrated to know that I might still have a job if it weren't for the future plans with Indeed. Glassdoor speaks so highly of valuing its employees but ever since Robert stepped down as CEO that feeling left with him. Glassdoor has grown immensely throughout the years and it was only a matter of time before it made the shift from an enjoyable unique culture to your standard money hungry organization Unorganized: Glassdoors internal processes are a hot mess. I have no idea how this company has been around for 10+ years and has yet to figure out an efficient way to renew clients. They are constantly restructuring the job description of Account Managers and Customer Success and the clients are the ones who are suffering. Getting promoted and transitioning to a new book is beyond sloppy for the rep and client, getting paid out on spiffs always takes 2 months longer than they promise, and anytime another department is looped into an email chain, you can guarantee you or the client will need to follow up at least 3 times to get an answer. I'm not sure if there's a part of this org that I could confidently say runs smoothly.

For the past 4+ years Glassdoor has been trying to figure out how to organize internally and how to structure the goals. This is still a struggle as no one in leadership has a clue regarding the growth side of the business and how to make goals fair across the teams. I am not sure how many years they are going to try and put a “one size fits all” approach on this until they realize that does not work. There is no parity in size of books, types of accounts, past history on accounts (which will clearly dictate future growth), etc. There is no forgiveness in the plan and frankly the ability to make your OTE is almost impossible unless you are a lucky few. Throughout my tenure here, they keep saying “we messed up” and then do little things to try and correct, but they only correct for those who have already reaped the benefits. Additionally, their is NO support for the ENT growth tier. It has become abundantly clear that unless you are in new business or on the strat team, that your success will always be a struggle here and you are completely on your own.