Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

-Both of the managers I had as an AE were fantastic. They were supportive, encouraging and genuinely cared about me, my teammates and the overall growth of the company. They were well-respected by other departments and epitomized GRIT. -Bootcamp class! -The Glassdoor mission. I believed in it. I was genuinely passionate about being an advocate for Glassdoor because I understood how valuable the site was to employers and job seekers alike in matchmaking employers and job seekers.

Cons

Change in management within the AE tier. That is when things started going downhill. I was placed on a performance plan in January; however, the problem was that I was not informed this was a possibility after Q4 had wrapped. Talk about being transparent. Unlike other sales orgs, this "plan" was not designed to help me succeed. In fact, it was the opposite. AE quotas had not been determined. So I was expected to hit a certain percentage of an undetermined goal. Great. And had less than 30 days to do so from the time I was placed on said plan. Cool. This was also my first time on plan. Fantastic. I fought to stay and asked for a fair shot at hitting quarterly quota, which still hadn't been determined at that time. Adding to the sting: the deals I had up-sold (2-year deals vs. standard 1 year) were ignored. Those deals would have prevented me from being on "plan" altogether. After a lot of back and forth, a "compromise" was reached at the end of January that gave me until the end of February to hit quota, which was still unofficial and hand-written onto my plan contract. I've been in sales for 5+ years. Being on plan scares everyone. But my biggest frustration was the lack of professionalism upper management showed. It was as if Glassdoor's focus on transparency no longer applied. "Don't tell anyone you're on this plan." At that point, I laughed. I could not understand how the same company, the company I loved to work for, could expect me to "be ethical," "do the right thing" and "help people find jobs and companies they love. Are you kidding me? What a joke.

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Glassdoor Response
9y
Thank you for your feedback and I am glad to hear you enjoyed your overall experience at Glassdoor and working with your fellow AE peers and two direct managers. I apologize for the poor experience as it relates to the plan that was outlined and lack of clarity and communication around goals and objectives. Our goal is to have open and transparent communication with our employees and I will take this feedback and continue to work with our management team to drive more consistent communication. I appreciate your feedback and wish you the best in your next opportunity.
1.0
Mar 3, 2020

RUN AWAY FROM CUSTOMER SUCCESS

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mostly friendly people Nice office in West Loop

Cons

Where do I begin.... Incompetent managers that can’t really help us do our jobs better- things are always breaking down and we have to face the brunt of it when customers complain. Recently switched all of Customer Success to hourly vs. salaried, yet we have the same quota and additional KPIs to meet to make a fraction of what our Sales counterparts make. The CS org already does most of the heavy lifting for the Sales team, (building decks, running calls, and teeing up opportunities) it wouldn’t be that difficult for us to learn how to send contracts out. Switching CS to hourly is not going to incentivize us to “deliver great client experiences” instead you’re telling us to view our jobs as a paycheck.

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Glassdoor Response
6y
Dear Chicago CSM Thanks for taking the time to share your perspective and sorry for the delayed response at my end. I would want you and all of our CSMs to feel that you’re getting the support that you need from your Manager. To the extent you don’t believe this is the case, I hope you’ll take the opportunity to share feedback on what is missing with them directly, their Manager, our Senior Director of CS or myself. “Manager” was among the highest rated dimensions in our last engagement survey for CS, so I would hope that we can address the root cause of your concerns here. In relation to the transition of CSMs roles to non-exempt, I understand that moving to hourly-pay is a change that will take some getting used to. This should not reduce your annual earnings (it could actually increase due to overtime) and now that we have implemented open-PTO for all non-exempt roles, you won’t be disadvantaged in relation to potential vacation time. Regarding the existence of a pay differential between Sales and CS, I can understand your concern. Sales and CS are different functions and the market data that I have seen indicates that a difference in pay is typical for these roles. You have my commitment to continue evaluating the magnitude of the difference and more broadly, to ensure that CSM pay is both fair and motivating. Chris, VP Customer Success
2.0
Oct 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Glassdoor provides individuals starting out a great opportunity for learning how to operate at a very high caliber, use data to prove a point and take on challenging work.

Cons

The environment here is highly political. If you’re not having lunch with the right people, going to most social events or making the right friends, it will be difficult to climb the ladder here.

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Glassdoor Response
7y
Dear Glassdoor Marketing Alum, Thank you for taking the time to share your feedback. We value hearing what's going well and what we can improve upon. We strive to provide transparency in decision-making, to provide clear and actionable feedback to team members in support of professional growth, and to cultivate a meritocratic culture. I'm sorry to hear that you had a different experience. I appreciate you sharing your experience so that we can understand where we may have fallen short of our ambitions. Best wishes in your new role. - Amanda, VP Marketing
Viewing 43 - 45 of 1,113 Reviews

Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.