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      GoTo

      Engaged Employer

      GoTo reviews

      3.7

      60% would recommend to a friend

      (1,408 total reviews)
      avatar

      Rich Veldran

      48% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      GoTo has an employee rating of 3.7 out of 5 stars, based on 1,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GoTo employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Jan 17, 2018

      Need to radically understand and transform the company culture.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good work life balance. Flexible with when and where to work. - Good healthcare plans.

      Cons

      - Too focused on generating sales and neglect the importance of making great products. - Lots of yes men. Company culture, especially mid- to senior level, is very bad. There are a few employees who do not have the right skills but are placed at senior level positions. Lack of a strong peer and management feedback makes it difficult for the employees to know what they are good or bad at. You wouldn't receive the objective feedback for personal and professional growth. Sometimes it makes me wonder why the company is, to some extent, self-sabotaging its long-term health. - Don't live up to the core values they claim to champion. They claim to be key to move quickly and put customers first. This is not the case at all. Company product development is slow and put revenue before users most of the time.

      avatar
      GoTo Response
      8y
      Thank you for leaving your thoughts on LogMeIn. We believe our greatest privilege is to develop and deliver great products, people, and financial results. LogMeIn is continually thinking about how our products can better serve our customers. Our products continue to win awards every year, and the creation of our Innovation Labs team will enable us to continually push the boundaries of discovery. During this first year of our combined company, many improvements were made to bring together GetGo and LogMeIn, but we did not deliver on training our middle managers. We recently brought on LogMeIn's first VP, Learning and Development to spearhead key learning initiatives such as Leadership Development in 2018. At the end of the day, we want you to feel as LogMeIn allows you to do your best work of your career, should you have further concerns we suggest you speak with your HR Business Partner, they are your best resource to address the feedback you outlined above. Jason
      1.0
      Aug 30, 2017

      Lacking a visionary

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free bottled water and free parking

      Cons

      This company did serious damage to the "GetGo" company from Citrix when they acquired them. 1) Worse Health Plan 2) Elimination of ESPP 3) No RSUs which shows a lack of commitment from management 4) You need to be employed 3 years for 401K; 5) Too steep of a cliff for bonuses (only 97% or better of income/revenue targets) 5) Most of San Francisco office fired and replaced by cheap German labor 6) no communication re layoffs 7) even a good performance review will get little or no annual salary increase

      avatar
      GoTo Response
      8y
      Dear Teammate, thank you for your work and investing your time with LogMeIn, and thank you for your feedback. This year has been one of transition with much post-merger change. I encourage you to reach out and talk to a HRBP or Beth in our Total Rewards team as a number of your 'cons' are rewards related. A few comments: - the health plan integration was an overall lift for GetGo employees with more coverage benefits and options. If you have specific questions about our health coverage please contact our Total Rewards team. - LogMeIn historically has not had an ESPP. We have stated we will use this year to evaluate the applicability of an ESPP versus investing in other benefit programs. - LogMeIn has always and will continue to offer RSU/equity compensation to some employees as one part of a total rewards package. Your stating 'no RSUs' is inaccurate. Long term equity-based compensation will continue at LogMeIn in a manner competitive with a technology company of our size. - Our 401K has a 3 year vesting for new employees. New employees may participate immediately under hire. All former GetGo employees' terms of service under Citrix were honored. Given you stated you've been working at LogMeIn/Citrix for more than 3 years, you are fully vested. - During this transition year we've stated that bonuses will be based upon company performance as we evolve our 2018 bonus plan. - We have been transparent around our organizational changes post-merge and I encourage you to inquire with your manager or senior leader in your group if you have further questions. - Finally when it comes to performance and compensation, we believe in paying competitively for performance, and using many tools (base salary, bonus, equity, benefits, opportunity, learning, etc) to reward our talent. I encourage you to speak with your manger or senior leader if you feel your compensation is not appropriate to your performance. I trust you will be able to find answers to the issues you bring up. Change during a merger transaction can be overwhelming, but please know myself and the entire HR team are here to help everyone do great work at LogMeIn. Sincerely TJ Ewing
      2.0
      Apr 6, 2017

      LogMeIn APAC - where careers go to die

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Casual dress - can wear pretty much whatever you want Relaxed environment - Relaxed casual environment Free snacks - yeah, sort of OK Home time - the best part of the day/week

      Cons

      Hitting the ceiling - if you're in support, you'll hit a ceiling with nowhere to go. There's no mentoring opportunities in the team and it is very hard to move up. If you want to move up, you need to move to Boston. Pay is low - there's better money in similar roles at other companies. Skills not really transferrable to other companies - the skills you learn here are very hard to transfer to other companies unless they're using LogMeIn's products in which case you're going to be an expert on using the LMI products APAC office is seen as an afterthought compared to the rest of the world - while the management team is sleeping, APAC is taking care of their customers and some of the most difficult customers call at night time as they had trouble getting support during the day. Until after I had left, there was no manager and no escalation point so all customer complaints had to be handled by the support team. This isn't useful in terms of trying to get any work done - we definitely need manager assistance.

      avatar
      GoTo Response
      9y
      Hello - Thank you for your feedback and investing 3+ years of your time and efforts with LogMeIn. Bringing the former Citrix Online and LogMeIn teams together takes leadership, effort and time. And we recognize the integration period creates much change. LogMeIn remains dedicated to building a culture that supports employees to do the best work of their career. As LogMeIn grows we will continually strive to improve. Again thanks for your time with LogMeIn, and I wish you the best in your future endeavors. - Emily
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