GoTo reviews

Pay in sales unless you are a manager or TL is below average for the field and also for Boston. There's lots of backstabbing within the organization. If you aren't a part of the old boys club don't expect a seat at the table. Managers arent shy to play favorites here and view you just as a number to make their checks for them. The "Best Places to work" award is a joke- you are encouraged to vote every other day and told to use multiple email addresses to do so. The join.me team has been pretty tumultuous for years now, they hire too quickly and don't ramp up leads fast enough. This is typical of the org as a whole. I've had friends be put on plan for one bad month, I've seen people be fired simply because managers didn't like them even though they were performing. Sales and marketing are highly disconnected. There used to be lots of leaders, in the past year it's become a lot of Bosses instead. 80% of sales people here don't hit even 75% of their monthly numbers. You are measured on dials on all sales teams. This has resulted in people making fake dials just to appease their managers and those who do so are rewarded for hitting their metrics. The reason there are tons of open houses is because people leave / told to leave in droves. The company is growing quickly- but people are leaving just as quickly as well.

Let me begin by addressing the issue of favoritism within this company. During my tenure here, I've observed instances where individuals have been promoted from Business Development Representatives (BDRs) to Account Executives (AEs) despite not meeting quota requirements. In some cases, these promotions occurred even when the individuals were working with accounts that were off-limits to the rest of the team. This disparity raises concerns about fairness and transparency in the promotion process. The leadership, particularly within the IT department, lacks effectiveness. Instead of addressing underlying issues, they resort to mass layoffs as a quick fix. Unfortunately, this approach neglects the core problems. Additionally, there's a noticeable deficiency in the advertisement of GoTo IT products. When engaging with prospects, there's often confusion surrounding what GoTo offers, posing a significant hurdle in securing opportunities. People are generally averse to change and hesitant to engage with unfamiliar companies, further complicating the process. Furthermore, GoTo prioritizes the rollout of new features on a weekly basis over adequately supporting Business Development Representatives (BDRs) in reaching their goals. This neglect is regrettable. Not to mention, the implementation of AI tools that aren’t even bringing much success on the ITSG side. There’s not even a clear number of how many prospects we should be adding in sequences. It’s more so, add how many you can and hope for the best.🤷‍♂️ Working here may entail a sense of discomfort, as there's a constant concern about job security due to the company's instability. Also, enough with the toxic positivity! I’m sick of asking for feedback only to receive reassurances like “you’re doing great, it’s nothing to worry about” when the reality is glaringly evident— there are valid concerns that need addressing. Finally, if you prefer stability and consistency, this company may not be the best fit for you.