Gopuff reviews

2.7

30% would recommend to a friend

(1,426 total reviews)
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Rafael Ilishayev / Yakir Gola

26% approve of CEO

22% positive business outlook

Gopuff has an employee rating of 2.7 out of 5 stars, based on 1,426 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gopuff employee rating is 24% below average for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Feb 16, 2021
Recommend
CEO approval
Business Outlook

Pros

If you are a manager there really aren't any but associates are treated better

Cons

GMs are held to a higher standard than any other position in the company. GMs are known for being written up/terminated that DMs and everyone else aren't (ie. COVID violations). GMs are overworked and it is common knowledge amongst the GMs, that if you keep your head down and do as they say you will get a raise. But the moment that you question anything, upper management is working to get rid of you (illegally might I add). In the last 6 months 7 minority GMs were terminated for either COVID or Insubordination but there is no evidence showing it. If they do show evidence, most of the time it is not valid but will still try to fire you. Even if you challenge their decision for wrongful write-ups or termination, they will pull other issues that were never addressed to pin on you. They also do not train you properly and the moment you make a mistake they are ready to get rid of you. NO WORKLIFE BALANCE as a GM even though they tell you to take your days off, you still receive phone calls from upper management to do work even though we upload our schedules for upper management to know we are working.

1.0
Jul 5, 2021
Recommend
CEO approval
Business Outlook

Pros

It's a very cool business model and idea, pay is competitive, benefits are decent

Cons

Very toxic work environment, incredibly long hours (24/7) are not only expected but praised, promotion practices rely on favoritism/nepotism, many areas are understaffed (especially the support functions (HR, driver ops, facilities, etc.), overall the culture seems to be a "white guys" club where woman and people of color are belittled and left out of the conversation. This company has a very long way to go before they can truly state that they care about their employees' well being. All that really matters is doing whatever is necessary to get the company to go public, even if it is at the expense of their own people.

1.0
Jan 16, 2018

Operations Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing. They did offer health insurance, although dealing with their HR is a nightmare.

Cons

Everything. Poor management from the very top of the company down to every branch. Dealing with HR is a nightmare and be prepared to have to check EVERY paycheck as they probably screwed you out of money.

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Gopuff Response
8y
Thanks so much for taking time to give your honest feedback, we’re sorry you’ve had these experiences. We want to win together so please shoot us an email at: reviews@gopuff.com so that we can connect on these issues and resolve them!
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Glassdoor has 1,944 Gopuff reviews submitted anonymously by Gopuff employees. Read employee reviews and ratings on Glassdoor to decide if Gopuff is right for you.