H&M reviews

3.5

61% would recommend to a friend

(17,364 total reviews)
avatar

Daniel Erver

62% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

17K reviews
1.0
Mar 15, 2014
Recommend
CEO approval
Business Outlook

Pros

4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

Cons

Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store. When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough". People are promoted by favoritism in the district. The customers are extremely rude, ignorant and aggressive. The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management. (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?) Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden. The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100% If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

1.0
Jun 14, 2022

So bad

Recommend
CEO approval
Business Outlook

Pros

Flexible work hours Discounts Other engineers are nice

Cons

Most managers are incompetent but still arrogant Toxic work culture, they bully you and blame you instead of addressing their own mistakes Bad pay Terrible tech org structure Too many legacy systems Poor communication in management Say they are open minded and embrace diversity in opinions but get defensive and shut you down if you question anything

1.0
Jul 1, 2018
Recommend
CEO approval
Business Outlook

Pros

The friends you make - we're all bonded in misery Staff discount is standard

Cons

I'd give 0 stars if I could Unsafe work environment (this is illegal and completely unacceptable) Unfair rosters - store manager works 8-5 most days with weekends off. Completely unfair to other management and also we need two managers closing at the weekends. The store is in such a bad way, we need the extra help Level of workload expected without proper staffing - staff constantly call in sick because they can't face working. Recently 3 were off sick due to stress leave. There's no leadership from the store manager. We're all left fending for ourselves and half the staff are new or are not trained properly Store management lacking in leadership - allowing inexperienced staff to run a store is just unintelligent. The store is the worst I've ever seen. Unless we have a strong and motivational leader at the helm we will never get out of the pit we're in The store is filthy- on a daily basis customers complain about the dirt and dust everywhere (fitting rooms, tills, floors, shelves and even on clothes) and staff have to listen to angry customers when the standard of cleaning is out of our control. We've mentioned this several times to management and nothing is done. Half the staff are getting sick due to the dirt in the store. There's a big hole in th floor of the stockroom which all of us constantly fall over. This is seriously going to hurt someone some day. Irish area team covering each others backs while the staff in store are struggling - excuses always given and no real action taken. This review isn't just to complain or give out this is a genuine concern for the welfare of the staff in this store. Get the store in a safe condition before someone really hurts themselves. All observed in H&M Mary Street

Viewing 112 - 114 of 17,364 Reviews

Glassdoor has 21,500 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.