Is IBM a good company to work for as a Client Service Representative?

Client Service Representative professionals working at IBM have rated their employer with 4.7 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Client Service Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at IBM .

Does IBM pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at IBM with 4.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is 20% better than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4346) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11071 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5018 reviews)); "Flexible timings and work from home options but again that depends on the kind of project we are working." ((in 4386 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3411 reviews)); "Good benefits backed by a solid fortune 50 company with world class products and services." ((in 3328 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5355 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2173 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2006 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1779 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 612 reviews))

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IBM Client Service Representative reviews

4.7

95% would recommend to a friend

(26 total reviews)

Arvind Krishna

93% approve of CEO

59% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Compensation and benefits

4.1

Culture & values

3.6

Career opportunities

3.3

Work/Life balance

2.9

Senior management

Client Service Representative employees have rated IBM with 4.7 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an excellent working experience there. IBM is rated 22% above average by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

26 reviews

4.0

Oct 14, 2020

sales

Services client representative

Recommend

CEO approval

Business Outlook

Pros

good commission opportunity but challenging

Cons

high quotas and adjusted by half

3.0

Aug 24, 2020

Risk Reward; low trust

Services client representative

Recommend

CEO approval

Business Outlook

Pros

IBM generally pays fairly well and there are other perks to working for a large, bluechip company - such as travel opportunities, good health insurance coverage, etc.

Cons

Very little trust or transparency within the company. There is a, "whats in it for me?" culture that can be toxic at times (people are unwilling to help each other unless helping could directly benefit them by way of retiring their quota). When you work in sales, you will experience a reorganization every 6 months (at a minimum). There are not many people at IBM who feel they have a high level of job security - any one could be let go at any time by one of IBM's infamous reorg's or notorious workforce reduction actions.

3.0

Jul 10, 2020

Good job but not without internal challenges.

Services client representative

Recommend

CEO approval

Business Outlook

Pros

IBM still has a lot of smart people who clients trust. If you are on a large account it can be a great job.

Cons

Frequently changing territories makes for difficulties in actually developing client relationships.

Viewing 13 - 15 of 26 Reviews

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IBM Client Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

sales

Risk Reward; low trust

Good job but not without internal challenges.

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