Pros
Working in the support department of Lightspeed was truly one of the most enriching and fulfilling times of my work career.
It does not feel like you are simply a robot answering calls, it actually feels rewarding helping merchants and your team members with different issues. You feel part of a family, you feel so much more then just a number in this company.
The managers of eCom (the department I worked in) were the most nurturing and caring managers I had ever seen: you had a question, they‘d have an answer, you had a problem, they’d be there to listen. Truly, amazing people.
To top it all off, the VP of support is someone I am so happy I worked with and can truly say I learned a lot from. This person will get you where you want to go, and will entrust you with different projects in order for you to succeed and challenge yourself.
Work/life balance is very important in the support department and we are one of the few departments I can say has a REAL work/life balance.
This company is not like any other company I have ever worked at, and working customer support I can say, with 100% certitude, there truly isn’t a better place to work in support.
This place will challenge you, this place will support you and this place will make you better.
I encourage anyone looking for a job in support or any job in general, to look at Lightspeed for the amazing company they are and for the amazing culture and people they have.
Cons
I enjoyed my experience there so can’t say anything was bad
