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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      61% would recommend to a friend

      (1,073 total reviews)
      avatar

      Dax Dasilva

      76% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,073 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      1K reviews
      2.0
      Mar 17, 2026

      All gas, no structure

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big, impressive office. Genuinely nice people. Solid perks and plenty of bells and whistles — a bit like a pretty castle that distracts from the fragile foundation underneath.

      Cons

      This company is heavily focused on chasing revenue, but the operational foundation to support that growth simply isn’t there. Sales and expansion dominate the narrative, while structure, process, and internal systems feel like afterthoughts. Leadership appears fixated on top-line numbers, assuming sales will compensate for deeper operational gaps. They don’t. Onboarding was minimal to nonexistent. There is no real process, no structured training, and very little support. New hires are left to figure things out largely on their own because everyone is too busy pursuing the next deal. That’s not empowerment — it’s absence of direction. Sales may be the lungs of a company — you can keep pumping your chest and celebrating the numbers — but when the skeleton is cracking, the body won’t hold. Right now, the structure feels extremely fragile. The result is predictable: burnout, confusion, inconsistent customer experience, and internal friction. Growth without infrastructure isn’t sustainable. When pressure increases, the cracks show quickly.

      avatar
      Lightspeed Response
      2mo
      Hi there, thanks for taking the time to review and for the impact you made during your time at Lightspeed. It is great to hear that you enjoyed our Montreal office and most importantly, the genuinely nice people you worked with. We take great pride in our culture and the community we've built. However, we are concerned to hear your perspective on our operational foundation and onboarding experience and we apologize if you felt unsupported or that you lacked the necessary direction during your tenure. We take your comments seriously and will take this feedback on board as we continue to evolve. If you would like to share more specific details about your experience, please feel free to reach out to our confidential mailbox at people@lightspeedhq.com. We wish you all the best with your future endeavors.
      2.0
      Mar 12, 2026

      -

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people and fully remote

      Cons

      Pay was not very competitive

      avatar
      Lightspeed Response
      2mo
      Hi, thanks for taking the time to review. It is great to hear that you enjoyed working with our team and appreciated the flexibility of our fully remote environment. We take pride in our people and in offering a workplace that supports balance. Thank you for sharing your perspective, and we wish you all the best with your future endeavors.
      2.0
      Mar 10, 2026

      Good benefits and remote flexibility, but challenging sales culture

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Competitive benefits package including RSUs and RRSP matching, which is a nice long-term incentive. - Remote-friendly environment, allowing flexibility in where you work. - Strong brand recognition in the POS and hospitality space, which can help with prospect conversations. - Good entry point into SaaS sales for those looking to build outbound sales skills. - Exposure to a high-volume outbound environment that can help develop persistence and sales discipline. - Some teams have supportive colleagues who are willing to share tips and help new reps ramp.

      Cons

      - Commission structure includes decelerators, meaning reps paid below quota attainment when under 80% of target. - Perceived favoritism in lead routing depending on relationships with management. - SDR role requires very high outbound activity, including early morning outreach across multiple channels (calls, SMS, email). - Social culture heavily centered around company parties and alcohol, which may not appeal to everyone. - High volume outreach expectations (calls, SMS, email) can feel repetitive, transactional, and be very metrics-driven, sometimes prioritizing activity numbers over meaningful conversations.

      avatar
      Lightspeed Response
      2mo
      Hi there, thanks for taking the time to leave such a detailed review. It is great to hear that you found our benefits package competitive and appreciated the remote flexibility we offer. We are also glad that you found value in the brand recognition and the skills you developed within our sales environment. However, we are concerned to hear your feedback regarding the sales culture, we strive to create an inclusive environment where all employees feel included and treated fairly. We take this feedback seriously and if you’d like to discuss these points further, please feel free to reach out to our confidential mailbox at people@lightspeedhq.com. We wish you all the best with your future endeavors.
      Viewing 25 - 27 of 1,073 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,209 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.