Everything is wrong with this place and it starts with your corporate rotating schedule. I recommend you find work elsewhere. Customers are terrible. They come in and expect you to drop your current customer to help them. They don’t set appointments, they have unrealistic expectations and don’t have a common curtesy for their fellow human. They have no manners and are completely rude. Senior Management, Service Management and corporate do not care about you! They only care about checking boxes to make the senior corporate staff happy. These people have no idea how to run a business effectively, they just closed 50 stores and facilities. The installation side of the business is terrible. They hire people into a service field who have no idea how the installation process works and they don’t have enough general contractors to support their installation programs. They talk about the top line but look at the bottom line. All the stuff they sell 20%-30% of it gets re-ordered because it’s incorrect, of poor quality or the customer complains enough they give it away for free, give them a discount or they reorder, give it to them for free and then give them a gift card for their troubles. Like forreal?? Just say no and move on. Whatever happened to taking care of the customer the first time , making a profit, instead of providing very poor service then have to give everything away?! They don’t care about those numbers. They only care about the numbers going into the register. Their percentages and calculating system is so jacked up. Everyone thinks they are making a profit but truth is look at the loss ratio not what your putting in the register everyday. Everyone in this place is flying by the seat of their pants. They promise things to your face then turn around and deliver the opposite. Each manager tells you something different leading to conflict because no one is on the same page. The store managers walk around with their hands in their pockets barking commands and are oblivious to what is really happening on the floor. They could care less as long as they are making the big bucks, taking vacations, getting bonuses and aren’t getting a surprise walk in by the corporate staff. This place will suck your soul away. Corporate people don’t know who you are or care about you. They don’t come in shaking your hand, say hello by your first name or say good job for your hard work. They ask who are they and why aren’t they doing more. They never say thank you or congratulate you on any achievements. All they say is do more, do more do more and when you don’t deliver you are on the blacklist.
