Pros
There's nothing good in this company apart from lot of free time, decent work life balance and free trip to the US (duration 2 weeks). Please don't join the company for the US trip. Definitely not worth it.
Cons
1. You won't learn anything in EDG, literally zero skills learned. 2. Call center job, major focus is put on solving "TECHNICAL" customer cases. It's nothing but customer support like any other company. 3. Brainwashing is done by management & senior management. They make you believe that call center job will make you learn so many things about the company, it's totally useless. Don't get brainwashed. 4. 80% people copy the offline trainings, what's the whole point of keeping the trainings in the first place? The training is useless to be honest. 5. If you leave the company after 2-3 years after transferring out to any development team in MathWorks, no one will give you a job, cause you won't have any industry knowledge apart from MATLAB. 6. MATLAB is not used in CS industry and companies, it's just used by automobile industry and educational insitutes. 7. You won't find any person to learn skills from. Very average employees. 8. No work from home option. 9. Work on Windows machines, no MacBooks. 10. Very slow growth of the company, slow work, less work. 11. Majority of the good work is done in HQ in Natick, very low level work in Bangalore office. 12. Extremely low pay, other companies pay 40%-80% more, after promotion there is very less growth in salary. 13. No stock options since company has no IPO, stakeholder bonus is extremely low, don't even expect anything out of it. 14. No motivation for work. 15. Please don't join the company just because you want to go to the US. 16. Management will say that you can transfer to the US, but honestly you won't be transferred, literally zero chance. 17. The concept of EDG is rebranded, people from IITs are hired to do the customer support job. 18. MATLAB is very slow software, people don't consider removing the dead code and making the software size smaller which is currently 25 GB. 19. There are two releases every year, just new features are added in those two releases there's no improvement in the existing codebase. 20. Management says that MathWorks has very flat structure, it's because the number of employees is ~4000, naturally, smaller the company shallower the hierarchy. 21. Very high percentage of the company revenue is generated from customer support by EDG people. Don't work in a company where maximum revenue is generated from customer support.