New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

83% approve of CEO

62% positive business outlook

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Mar 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits, health insurance was excellent. Money for more fitness if in good health. Maternity leave is excellent. 401K matching.

Cons

Fake and forced culture. There were arbitrary rules upheld only to punish people. Dress codes such as no shorts, tank tops, and ripped jeans. Lack of promotions internally and transparency on how to grow. Leadership prefers to play telephone with information, having leads report down to their their team to report down, losing all information. Leadership prefer keeping workers in the dark for fear of being replaced if incompetency is revealed. History of pushing people out if they don't match the NB "culture"

3.0
Jan 20, 2024

Had higher expectations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation, benefits, pride of working at a well known brand, work like balance, new hires are way nicer. Your experience there (good or bad) depends on the team you’re on.

Cons

The company functions on politics, you have to know someone who knows someone to move up the ladder. Most people who have been there 5+ years think they are better than the rest, creating a toxic culture and they fail to be inclusive. Growth is really really slow, and HR doesn’t do anything about it or about the bad apples. They don’t value young talent and take advantage of them.

2.0
Dec 10, 2020

Don't Bother - High in Politics, Low in Honest Communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many of the people who work there are nice, hardworking, and fun. Many of the pre-COVID company events were fun and the benefits are some of the most competitive of any U.S. company.

Cons

Communication between teams is severely lacking, causing confusion and resentment between groups. The communication that does make it to most associates is focused on what executives think is important and shows no understanding of the reality for the employees. Obviously executives perform different functions than other employees, but no effort is made to see the impact of their large-scale decisions. High level managers almost never visited my department or talked to people who worked there. Temporary associates and their managers were allowed to believe they had almost guaranteed full time slots on the team but were later told that this was not the case, after some individuals had been with the company over a year. In St. Louis, favoritism is rampant. I saw several people promoted to management positions, or have positions created just for them, with no interview process being followed. This resulted in people being placed in roles they were not qualified for. For my department this meant systems critical to our functions did not work for years and common sense initiatives could not move forward. The favoritism has led to a high degree of politicking. To get anything done it is necessary either to cozy up to someone and gain their favor over others, or spend weeks to months badgering them to offer help even on easy items. There have been many recent layoffs, including just before Christmas. Management and HR will not provide any information about the future of organizational changes, eroding trust.

Viewing 31 - 33 of 1,242 Reviews

Glassdoor has 1,489 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.