Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New Balance. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at New Balance?

71% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (215) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (21) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"the benefits are great and the money." ((in 120 reviews)); "Great people to work with and easy to get along with" ((in 88 reviews)); "Work life balance is good" ((in 59 reviews)); "Flexible hours and pay." ((in 30 reviews)); "great staff and good accommodations" ((in 24 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 69 reviews)); "Pay is low and hours not guaranteed." ((in 55 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 27 reviews)); "Toxic culture and bad upper management" ((in 20 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 20 reviews))

What are employees saying about New Balance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance layoffs and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

Berlin , Ingolstadt , Düsseldorf , Neumünster , Köln

New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

83% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

1K reviews

5.0

Mar 4, 2015

Great Company to Work for

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Flexible hours. Fun staff. Intense customer service experience where you work closely with one customer for a very long time.

Cons

No upward mobility. Disorganized at times.

4.0

Feb 13, 2015

Fun, Rewarding, Poor Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun, Hourly Rate plus commission, laid back, helping people daily, learning about the technology in New balance shoes, 40% employee discount

Cons

Management, very poor management, hours are very inconsistent, not enough employees, always short handed, poor training, man for himself mentality because of commission

5.0

Dec 18, 2014

Great team work and atmosphere. A real family atmosphere with people up and down willing to support you.

Asm (area sales manager)

Recommend

CEO approval

Business Outlook

Pros

Privately owned, make the hard decisions that are best for the long term good of the company and customer. Very flat hierarchy, everyone is approachable.

Cons

If you do not like growth, fast pace, learning daily, freedom to fail, and accountability, look elsewhere.

Viewing 1192 - 1194 of 1,242 Reviews

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New Balance

New Balance reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company to Work for

Fun, Rewarding, Poor Management

Great team work and atmosphere. A real family atmosphere with people up and down willing to support you.

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Jobs at New Balance