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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable Customer Service Representative reviews

      4.1

      65% would recommend to a friend

      (39 total reviews)
      avatar

      Debby Soo

      66% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      39 reviews
      3.0
      Jan 8, 2023

      Not bad, but not for the faint of heart

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Supervisors and coworkers were for the most part very supportive in you as a person and working towards improving yourself. -Believed in work life balance, though was hard to end your shift if you were on a call as your shift ended. -Pay was decent for first time call center job, and PTO was almost never denied in my experience.

      Cons

      -While remote training was long (two/three weeks), when put onto the live floor, it felt like there was still a lot of information was not known in how to resolve issues. -Employees outside of customer service did not understand procedure sometimes and would send clients (restaurants) for help that was not something we were able to fix or as a different department. -Shifts were based on performance and was not permanent. Changed every 6 months, so your team and supervisor changed as well too.

      5.0
      Nov 12, 2022

      Great place to work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved the training and the nesting, and it was great when I hit the floor. They support you in every possible way, they really care for their employees.

      Cons

      I can't think of a con...

      Viewing 10 - 12 of 39 Reviews
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      OpenTable reviewsOpenTable Customer Service Representative reviews

      Glassdoor has 723 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.