Is OpenTable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OpenTable have rated their employer with 4.1 out of 5 stars in 39 Glassdoor reviews. This is an average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OpenTable .

Does OpenTable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OpenTable with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 7.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 98 reviews)); "Benefits are great" ((in 59 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 50 reviews)); "The immediate team and teams I partner with are great" ((in 37 reviews)); "Good pay and my co" ((in 22 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 27 reviews)); "My manager was also absent for 75% of my probation period." ((in 13 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 6 reviews)); "Very cliquey and favoritism is apparent." ((in 6 reviews))

OpenTable Customer Service Representative reviews

4.1

65% would recommend to a friend

(39 total reviews)

Debby Soo

66% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (39 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

39 reviews

4.0

Jan 9, 2022

Great for entry level

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work, managment style, easy to get promotions after 6 months, day 1 benefits, team support, only on chats and emails with most customers. Only use phone when dealing with restaurants. A lot of PTO, plus floating holidays, holiday pay is double. Work life balance

Cons

Pay, if you get a bad shift bid due to being new, but pay mostly,

1.0

Dec 7, 2021

The worst CSR job thus far

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-decent benefits -laid back environment ( use profanity a lot) -great for someone who has restaurant experience using the IPAD

Cons

-crazy hours, you either work 8 or 10 hour or varied shifts for 6 months straight -training was horrible ( the style of training is outdated) -3% raise after 1 year -company operates on mountain time. The time difference is difficult to adapt to especially if your working 10 hours shifts.

4.0

Oct 7, 2021

Would work there again

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The culture overall was great as well as the benefits offered.

Cons

Although the benefits were good some of them were hard to take like PTO since it felt as though we were struggling with coverage.

Viewing 19 - 21 of 39 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation & Benefits

Google

4.5★Compensation & Benefits

Jobs at OpenTable

Account Manager Hotels EMEA

OpenTable

OpenTable Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great for entry level

The worst CSR job thus far

Would work there again

Top companies for "Compensation and Benefits" near you

Jobs at OpenTable

OpenTable reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

OpenTable reviews FAQs

Jobs at OpenTable