Is OpenTable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OpenTable have rated their employer with 4.1 out of 5 stars in 39 Glassdoor reviews. This is an average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OpenTable .

Does OpenTable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OpenTable with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 7.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 98 reviews)); "Benefits are great" ((in 59 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 50 reviews)); "The immediate team and teams I partner with are great" ((in 37 reviews)); "Good pay and my co" ((in 22 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 27 reviews)); "My manager was also absent for 75% of my probation period." ((in 13 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 6 reviews)); "Very cliquey and favoritism is apparent." ((in 6 reviews))

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OpenTable

Part of Booking Holdings

OpenTable Customer Service Representative reviews

4.1

65% would recommend to a friend

(39 total reviews)

Debby Soo

66% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (39 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

39 reviews

1.0

Sep 1, 2021

No room for growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fun work environment, games and beer.

Cons

No room for growth unless you are a favorite. There is a ton of favoritism there.

1.0

Apr 26, 2021

No growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good relationships, good culture, different schedule opportunities, good office environment, good health insurance

Cons

Poor salary, no pto, poor management, no growth opportunities

2.0

Apr 8, 2021

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- free food and drinks as much as you like - regular events - decent job opportunities (before Covid)

Cons

- work environment can be toxic at times - management is not what it portrays or wish to be

Viewing 22 - 24 of 39 Reviews

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OpenTable Customer Service Representative reviews

Company ratings over time

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No room for growth

No growth

It was ok

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