Qualtrics reviews

The supports that help drive a sale - consultative support & technical support are very light - you need to learn to be as self sufficient as possible (hence good opportunity to learn). Big challenge personally & have seen this with other AEs- Client success are under trained & under resourced locally (EMEA). The opportunity to grow existing customers is really challenging as the support structure lets them down & leaves them disappointed. In my experience the sweet spot is either end of the spectrum - huge enterprise accounts who are really well looked after or small customers who are self-serve & transactional. The challenge is providing ongoing service to the chunk in the middle. Also it’s worth noting that the Qualtrics brand means very little in Europe. Investment in brand & PR appears very light so as a sales rep you have to be prepared to spend 50% of your time as a personal marketing machine (depending how you see it - grind / grunt work or great opportunity for personal development). Inflexible working hours and no work from home policy. A little leeway would go a long way in making employees feel empowered & trusted.

There are some growing pains with any organization going through rapid growth (a lot of delays to get things done with everyone being stressed thin in addition to outdated processes). As far as the sales org goes, there's an element of arrogance in the way things are done. There are a lot of areas for growth and opportunity if they looked outside whats worked in the past and what other leading companies are doing.