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      Qualtrics

      Engaged Employer

      Qualtrics reviews

      3.6

      60% would recommend to a friend

      (2,615 total reviews)
      avatar

      Jason Maynard

      34% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,615 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Jul 13, 2018

      Scaling Issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance (premiums are paid for) 401k contribution (3%, no match necessary) Office amenities (gardens, massage chairs, catered food, snacks, basketball court) Beautiful location

      Cons

      Treatment of Employees: Employees are treated like numbers. Metrics for evaluating employees are centered around money. Employee evaluation metrics are increasing each quarter, though there is no evidence that workflows have become efficient enough to support this change. There is constantly a feeling of "you could have given more" and you are not often thanked for your hard work. Career opportunities: There isn't a clear correlation between the work you put in and opportunities. Opportunities are given to you based on what benefits the company, not what benefits you. Lack of work-life balance: There is pressure to work overtime and through lunch for all departments. 2-week paternity leave and 3-month maternity leave (1-month paid). Transparency: Management is not transparent. Recruiters and managers pitch positions as something much better than they are. Promotions are promised, but no official date is given. And, even when a date may be given, they sometimes change their mind. Scrappiness: This kind of culture is a result of poor internal processes and a lack of documentation of the product. So much time is spent looking for the one person who knows the answer to your question. Churn: It's high due to the stressful and disorganized environment. I believe I have been at the company longer than 40%-50% of the staff and I have only been here a year and a half.

      2.0
      Jun 29, 2018

      OK - Know what to use Qualtrics for, if you don't your career will be stagnated

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you come from a consulting firm (Bain/McKinsey), Microsoft, or a big silicon valley firm they will love you. You need to have an MBA from Fuqua, Kellogg, Wharton, Booth, GSB, or HBS - or have come from one of the aforementioned companies to be in senior management. Everyone else is just filler. If you have that background, come to Qualtrics, you'll have it made

      Cons

      Waaaay oversell roles. If you get an offer, make sure you know EXACTLY what your role is. Managers are ex-consultants. They're smart people (not as smart as they think they are), but they aren't people leaders. They are great individual contributors who think they know how to lead. No yearly raises. You read that right - NO YEARLY RAISES - Not even to keep up with cost of living. You should assume whatever role you come into you are going to keep that salary for several years. The only way you get increased compensation is to promote, and there are set timelines around promotion - it doesn't matter what you do, only how long you have been in role. Comp and benefits are pretty decent for Utah, but they don't compete with outside of Utah offers. One person makes a huge difference in your hiring and promotion. If you have a champion here you'll get pushed forward very quickly. If you don't, or the executive over your branch doesn't love you, prepare to be in for the long haul. There's a lot of focus on things that don't drive results (if you organize a team outing, or have a focus group on emergent issues etc). If you are willing to smile and be "customer obsessed" and "scrappy" Read: Panic when something goes wrong. Then you do well. You advance much faster externally than you will internally. For example, if you want to be a manager (lvl 5 - ask about levels when you come in, that's what matters, not job title) the best route is to do 3 years at another company, then an MBA (or 2-3 years at one of their chosen companies) then come in as a manager. You will NEVER get there in that amount of time working your way up. If you're looking for a job right out of college, this is a good one. Come in, get 3 years of experience under your belt, but DEFINITELY leave after that. There is only ONE non-sales manager who has been promoted to that level internally. Leverage the quick start they give you into a top tier MBA or a management role within another company.

      avatar
      Qualtrics Response
      8y
      Thank you for your review. We certainly take these as valuable advice and are always looking to improve! Some of the above points are things we have taken seriously and are trying to correct. Our new People Leader training is an example that we realized we had some fantastic individual contributors that had been promoted to leadership that are not exceptional leaders. We are addressing this with a new training (as mentioned above) and a new rigor around hiring into roles that will advance into possible people leader positions. We are also working on some helps to be used in the hiring process so we are sure those we are hiring are understanding exactly the role they are walking into. We do feel we have a great 'sell' however it does appear there have been some misunderstandings in the process and we are looking to correct. We do realize that a few other statements above appear to be specific to your role. If you could reach out internally we would love to address some of the specifics to your situation as well as look at if this is a problem in more than one area. Again, we appreciate your candor in this feedback. We are always looking to improve. Please feel free to reach out internally so we can help even more with your current role. Thanks!
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