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Shurgard Self Storage

Engaged Employer

Shurgard Self Storage reviews

4.6

92% would recommend to a friend

(155 total reviews)
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Marc Oursin

95% approve of CEO

79% positive business outlook

Shurgard Self Storage has an employee rating of 4.6 out of 5 stars, based on 155 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Shurgard Self Storage employee rating is 24% above average for employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

155 reviews
1.0
Apr 6, 2018

Store Manager

Recommend
CEO approval
Business Outlook

Pros

You are always busy so the time goes quickly

Cons

They do not pay you what they say or put you in the location you apply for. You do not get your contract until 2 weeks after you start with all the clauses by then its too late. The cleaning was a major part of the day: toilets, mousse dropping and urine, scrubbing floors and mopping floors, clean shutter doors, windows, gate and lift rails. I was the cleaner, maintenance person,security, debt collector, locksmith, admin clerk, telesales centre for all UK stores, sales person and complaints manager. You work on your own to man the entire site unless its a super site with 1000-1500 units then you will be 2 people. You get your days off when they feel like giving them to you. You may work 7 days in a row as they are always short staffed and they say that as long as they give us 8 days off in 1 month its fine. The rota is dictated by head Office. Store managers have no power or authority on anything. You do not get a lunch break. You are supposed to get half hour unpaid but you are not allowed to leave the store and have to serve people when they come in even if you are eating

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Shurgard Self Storage Response
2y
Thanks for your review, we now ensure that the role is fully explained to candidates before they join us, in fact part of the recruitment process is to spend some time visiting a store. The role profile, is mainly customer service and sales based, but there will also be some health and safety and cleaning tasks.
3.0
May 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Good progression to a managerial position from the entry level. Meaning that you can be a store manager within 1-2 years. Area Management at district level is very good and they're very experienced and knowledgable for the area I worked in. Annual events outside of work. Also socials outside of work. Sales training is very good and I did learn a lot from being employed by Shurgard. Diverse role which offers a lot of diverse challenges which were fun. Mainly working to KPIs in up selling and debt collection. Sales scripts help in developing confidence to sell products. Working weekends are easy as the opening hours are a lot shorter than most other retail shops.

Cons

Single manned means that you spend the majority time of working in store on your own after you have passed your probation. After you are promoted to Store Manager you cannot go any higher. All management positions are employed from outside the company. Other stores within the company steal contracts (which is what your comission is based on). When raised the company doesn't do anything about it. Cleaning prioritised for Shurgard Staff to save money for the company. As a Assistant Store Manager or Store Manager you are expected to clean for a few hours on a daily basis. Customers expected to pay price hikes after every 6 months. Management leave you with no alternative to over come this issue. They either stay and pay the inflated rent or leave to a competitor. This can affect the money you take home in bonus. The rota based system means you work three weekends out of four. Leaving you with only one weekend where you don't work. The basic has been increased but Shurgard have halved the comission. That means that the sales incentive has been reduced significantly.

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Shurgard Self Storage Response
2y
Thanks for your review. I am pleased that you recognise how quickly you can progress to the next level and that we have a strong management team who can help enable that progression. We have recently developed a programme that will offer further opportunities for employees to develop their careers.
1.0
Oct 27, 2025

You will not get paid

Recommend
CEO approval
Business Outlook

Pros

Congrats, you’re employed. That’s all

Cons

Expenses are not paid Staff documents including your bank details are regularly misplaced by management No support - no encouragement - no training provided. Not a single member of staff in the entire UK were aware of how the new ordering systems worked before they were implemented No internal progression whatsoever Minimal sick pay The bonus is a joke HR tried to make us work more hours for less pay.

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Shurgard Self Storage Response
7mo
Thank you for your review, I would encourage you to discuss your issues with a member of the management team, and provide your thoughts on solutions that could be implemented.
Viewing 4 - 6 of 155 Reviews

Glassdoor has 347 Shurgard Self Storage reviews submitted anonymously by Shurgard Self Storage employees. Read employee reviews and ratings on Glassdoor to decide if Shurgard Self Storage is right for you.