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Thank you for your feedback. During your time at Sixt, we are happy to know that you enjoyed the discounts and earning potential offered as well as the benefits of training. We realize that the Rental Sales Agent position at Sixt is a very influential part of our business, therefore, we strive to provide beneficial incentives and implement reward systems.
As you mentioned, over the past year Sixt has focused efforts on building business in “sexy cities” that are considered very metropolitan and desirable for business travel and vacationers. Due to this we have separated ourselves from locations that do not fit into this mold. As a new company in the United States market we are still innovating and improving processes, however, we do not see this as failure but more of a growth experience. Rental Sales Agents do need to be prepared for difficult situations, as with all retail spaces and rental car companies. Due to this, our interviewing and training processes are tailored to give new hires a snapshot of what challenges they may encounter and how to adapt. For example, depending on walk-ins, seasonality, late returns, and so forth, we may not have a car class that a customer is specifically looking for. However, Agents and Management/Supervisors will work together to get the best for each customer and forecast and plan for these instances. We agree, there is always room for improvement and this is something that we are working on across the United States. We appreciate your feedback and will continue to strive for the best service!
