Never Interacts, No Raises, Zero Potential
Pros
The perk of the job is that TELUS lets you work at any time. They've also added a premium subscription to Headspace and "Employee Benefits," which is helpful if sensitive/offensive content within the work or its repetitive-yet-rushed pace could impact your wellbeing. At random, the team sometimes offers incentives for completing a certain number of additional hours over a certain period (usually not more than 30). Beyond that, the fact that it is a paid position is probably the final benefit of working for TELUS at this level.
Cons
There is no potential for this position to advance or get a modicum of a raise regardless of your time with the company. Getting the job can be considerably challenging when you factor in the time studying their lengthy guidelines for assessing various kinds of content in various ways before passing the timed exam with a sufficient score. Once you succeed, the work becomes increasingly complex as the "client" continues to test more advanced features of their product. Despite how you continuously train on new standards (often without pay), there is no change in compensation, title, or opportunity. Also, you should know if there's any discrepancy with your performance according to monthly (or more than monthly) feedback, you could be placed on an indefinite suspension while your account is reviewed without pay. Sometimes they'll warn you of this, and sometimes you'll find out after a week or two. Sometimes it's not a performance concern, as it seems to happen at least twice per year despite accuracy, always without notice. In summary, this position is demanding and dissatisfying, especially for people who posses the required attention to fine detail, critical thinking and communication, as well as the ability to learn quickly (theoretically and in practice) across an almost infinite number of subjects. It seems like the ideal employee is expected to be an expert on anything and everything that can be sought with a search engine. Finally, you will never interact with management or fellow employees, and this often feels like a strategic move since I'm sure it makes it much easier to replace people to no notice when they can't keep up or expect more from the company in light of its rising standards.