I believe it's important to address some aspects of my experience at Telus International that have left me disappointed and concerned. While Telus International promotes slogans like "Happy here" or "It's different here," I have found that the reality is quite different from these claims. This can be misleading, particularly for young individuals who may be seeking a company with a positive culture.
From middle management to the top leadership, there seems to be a lack of genuine care for employees and their concerns. While some individuals may feign interest, many do not bother to address the issues faced by their team members. Unfortunately, it is disheartening to observe instances where top leadership openly disregards and devalues employees, which has become part of the company culture.
Regrettably, Telus International seems to have a situation where the HR department actively works against employees' interests, prioritizing the needs of top leadership. When seeking their assistance, they may project a neutral image while secretly collaborating with management to undermine employees.
Additionally, it is disconcerting to witness breaches of contracts, unethical behavior, and the mistreatment of employees and clients within Telus International. Speaking up about any concerns or issues often leads to negative consequences.
Telus International conducts an annual "anonymous" pulse check, but in reality, it is not entirely anonymous. If employees provide feedback or opinions that the company does not appreciate, they may face threats and repercussions. However, if one votes positively, they are led to believe that change might occur. Unfortunately, any changes that do happen often result in a deteriorating work environment. It appears that the top leadership at Telus International actively strives to maintain this negative trajectory.
Compared to other companies in the BPO industry, Telus International has shown a decline in the benefits they offer, rather than actively working to improve them. For agents, there seems to be no merit-based increase for performance, while those in administrative roles receive minimal compensation.
The culture at Telus International revolves around exploiting individuals to the fullest extent, making false promises of future rewards, only to mock them when they realize they have been deceived. It is disheartening to note that the company prides itself on being one of the lowest paying call centers globally.
On the surface, events like Telus Day of Giving may give the impression of a wonderful company. However, having insight into the top leadership behind these events reveals that they are merely public relations tactics, as genuine care for others seems to be absent. The true colors of the top leadership become evident when you realize that their most renowned event is solely funded by the employees themselves.
The company's financial priorities are evident, with a greater emphasis on PR expenditures rather than investing in the well-being of its employees. The company will say we have so many benefits but almost all of them useless, exagerations and deceit.
The company's discriminatory practices are transparent when it comes to the significant pay disparity between foreign native-speaking customer support agents and local bilingual/multilingual customer support agents. This occurs despite the fact that the language proficiency and performance of the local agents often surpass those of their foreign native counterparts.
The promises of potential career advancement and pay increases often turn out to be empty, as employees are told that the company is not doing well financially, despite the CEO announcing record-breaking profits. I have experienced a sense of tyranny, unfairness, theft, exploitation, lies, and betrayal during my time at Telus International. It is disheartening to witness the perpetuation of what feels like a culture of slave labor.