Is TP a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TP have rated their employer with 4.3 out of 5 stars in 926 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TP .

Does TP pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 926 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TP.

How happy are Customer Service Associate professionals working at TP?

82% of Customer Service Associate employees at TP would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Associate professionals have also rated TP with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1475) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1975 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1811 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1779 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1471 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1251 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2457 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1498 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 374 reviews)); "Poor communication and dropping classes with little notice" ((in 291 reviews))

TP Customer Service Associate reviews

4.3

82% would recommend to a friend

(926 total reviews)

Jorge Amar

100% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (926 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Customer Service employees have rated TP with 4.3 out of 5 stars, based on 926 company reviews on Glassdoor. This indicates that most Associate Customer Service professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Associate Customer Service professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

926 reviews

5.0

Mar 3, 2026

Customer Satisfaction

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Maintained service standards meeting quality expectations.

Cons

Escalation handling builds problem-solving abilities.

3.0

Feb 28, 2026

review about Telerperformance

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Learn about customer service training good cleaniness office transport

Cons

micromanagement office politics poor work life balance

TP Response

3mo

Thank you for your review. We’re strengthening internal development paths and improving communication channels to ensure employees feel supported and valued.

2.0

Jan 23, 2026

Managment and HR systems are unprofessional

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Free snack and free drink Dynamic environment

Cons

- Depends on the market you are working in, but in my Vietnam market, some of them are micromanagers, too emotional, and never put justice above. They only know themselves. Managers' lack of skills and experience. - About the HR department, they work too slowly, and they don't even know the process, which makes us have to waste so much time and effort to catch up and complete the whole process by ourselves.

TP Response

4mo

Hi there - Thank you for your feedback. We’re glad to hear you enjoy the dynamic environment and workplace perks. We understand your concerns and we’ll continue working to improve efficiency and transparency. Thank you.

Viewing 28 - 30 of 926 Reviews

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TP Customer Service Associate reviews

Company ratings over time

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Reviews by job title

Customer Satisfaction

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Managment and HR systems are unprofessional

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