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      TUI Group

      Engaged Employer

      TUI Group reviews

      3.7

      70% would recommend to a friend

      (1,989 total reviews)
      avatar

      Sebastian Ebel

      69% approve of CEO

      51% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      3.3

      Senior management

      TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Feb 1, 2026

      Good pay no commute

      Cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Local base so no commute, range of Ling Haul and Short Haul. Full time around 72 days holiday per annum. £2500 to spend on a holiday each year. Dependent on length of service.

      Cons

      Company is imbedded in ageism. Any promotion is given in length of service so that only older people are accepted. So career progression is non existent. Practical Training Facilities haven’t been updated since the 90’s old Airbus aircraft with Airtours seats. No Dreamliner Mock up cabin. Which is really bizzare.

      avatar
      TUI Group Response
      3mo
      Thank you for sharing your feedback and for your continued contribution over more than 10 years with TUI. We’re really pleased to hear that you value the local base, variety of long and short haul flying, holiday allowance and travel benefits. Providing competitive benefits and flexible base options is an important part of supporting our Cabin Crew community. We also take your concerns seriously. We are committed to providing equal opportunities for progression based on skills, performance and potential. Feedback regarding perceptions of fairness in promotion processes is important and helps us review how clearly and consistently we communicate criteria and development pathways. Your comments regarding training facilities are also noted. Ensuring our training environments effectively support operational excellence and colleague development is a priority, and investment decisions are continually reviewed across the business. Thank you again for taking the time to provide detailed feedback and for your ongoing commitment to TUI. Best wishes from the TUI Employer Brand Social Media Team
      4.0
      Jan 28, 2026

      Amazing people

      Cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Super fun, lots of days off

      Cons

      Takes a while to get long haul and even then is minimum rest

      avatar
      TUI Group Response
      4mo
      Thank you for taking the time to share your experience with us. We’re really pleased to hear that you’ve enjoyed the team environment, the social side of the role, and the work–life balance that comes with the roster. Creating a supportive and enjoyable workplace for our cabin crew is something we care deeply about. We also appreciate your honest feedback regarding long-haul opportunities and rest periods. We understand this can be a frustration. Feedback like yours is important as we continue to review how we support crew progression and wellbeing. Best wishes from the TUI Employer Brand Social Media Team
      3.0
      Jan 26, 2026

      A mixed expe

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meet some nice people Training

      Cons

      Hours aren't always great (10hour days were not mentioned in interview process) Teams seem to look out for each other and newbies don't always get the same treatment. Time Management is very intense/like you're being watched non-stop After training you are thrown into the deep end with support,but support can be delayed and when you're on a time limit, not always ideal. Customers can be very rude, even when you're trying to help resolve their issue.

      avatar
      TUI Group Response
      3mo
      Thank you for taking the time to share your honest feedback following your time with us in Customer Service. We’re pleased to hear that you met some great colleagues and found value in the training provided. We also appreciate your candid comments regarding shift patterns, onboarding support and the intensity of live environments. Customer Service roles can be fast-paced, and we recognise that the transition from training to live calls can feel overwhelming, particularly when balancing call handling times with finding the right information. Your feedback around clearer expectations on hours and enhanced support for new starters is valuable, and these are areas we continuously review to ensure colleagues feel set up for success. Thank you again for sharing your experience and your advice. Feedback like this helps us identify where we can continue to improve the colleague experience. Best wishes from the TUI Employer Brand Social Media Team
      Viewing 34 - 36 of 1,989 Reviews
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      ReviewsTUI Group reviews

      Glassdoor has 3,023 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.