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      TUI Group

      Engaged Employer

      TUI Group reviews

      3.7

      71% would recommend to a friend

      (1,990 total reviews)
      avatar

      Sebastian Ebel

      69% approve of CEO

      50% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      3.3

      Senior management

      TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Nov 7, 2025

      Not awful, but not great!

      Cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, colleagues, rostering generally ok. Lucky to get long-haul or trips. 90% of roster is there and back short haul and very very long hours. Good union who stick up for you.

      Cons

      6 month summer only contract!!! - Compared to competitors it can take over 20 years to get a year round contract, very strict on absence management, training isn't very in depth. After a while you get given 'PPY - Permanent Part Year' this is either 6 months or 7 months where you are guaranteed a role for the summer months starting in April or May. Currently going through a 'transformation' as crew you are not informed until decisions have been made, such as closing two bases in the last six months.

      avatar
      TUI Group Response
      7mo
      Thank you for taking the time to share your honest feedback and reflections on your experience as part of our Cabin Crew team. We understand your concerns around contract structure, communication, and opportunities for development, and we’re truly sorry to hear that some aspects of your experience have been frustrating. Your comments about seasonal contracts, transformation updates, and promotion processes are important, and we take them seriously. We’re continuously reviewing how we can improve communication and create greater transparency during periods of change, as well as exploring ways to offer more stability and progression opportunities for our crew community. Your feedback will be shared with the relevant teams to support these ongoing conversations. We’re pleased to hear that you value your colleagues, the roster flexibility, and union support and we remain committed to improving the overall experience for all of our cabin crew colleagues. Best wishes from the TUI Employer Brand Social Media Team
      1.0
      Nov 5, 2025

      Not Recommended for Career Growth or Employee Satisfaction

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some experience gained in hybrid work and customer service

      Cons

      Low salary Micromanagement and poor communication Ineffective advertised benefits Difficult office location with limited transport and no amenities Frequent changes and unstable work environment

      avatar
      TUI Group Response
      7mo
      Thank you for taking the time to share your detailed feedback about your experience at TUI. We acknowledge your concerns about communication, management style, and employee support, and we’re sorry to hear that your experience hasn’t fully met expectations. We take feedback like yours seriously, as it helps us identify areas for improvement and ensure colleagues feel supported and valued in their roles. We’re continuously working to enhance our internal communication, strengthen people management, and ensure that our benefits and hybrid working arrangements meet the diverse needs of our teams. Your insights will be shared with the relevant teams as part of our ongoing review and improvement process. Best wishes from the TUI Employer Brand Social Media Team
      5.0
      Nov 4, 2025

      Great Place to work

      Travel adviser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, staff and pay

      Cons

      no notable cons for this role

      avatar
      TUI Group Response
      7mo
      Thank you for taking the time to share your feedback and for your contribution during your time with TUI. We’re so pleased to hear that you had a positive experience as a Travel Advisor and enjoyed the company culture, supportive teams, and pay. It’s great to know that your time with us left a positive impression. We wish you all the best in your future endeavours and hope you continue to carry great memories from your time at TUI. Best wishes from the TUI Employer Brand Social Media Team
      Viewing 79 - 81 of 1,990 Reviews
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      ReviewsTUI Group reviews

      Glassdoor has 3,025 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.