TUI Group reviews

3.7

70% would recommend to a friend

(1,989 total reviews)
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Sebastian Ebel

69% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

2K reviews
5.0
May 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Good Salary Fantastic product Easy to use system Great training program Beautiful destinations Good staff offers Easy working environment Amazing team and manager

Cons

Mystery shoppers are probably one of the hardest things to deal with as they really stress you out and you feel unnatural serving when knowing they are going to come.

4.0
May 20, 2014

Good Fun

Recommend
CEO approval
Business Outlook

Pros

Sun and more often than not, sea and sand....The initial training is fantastic as soon as you get to your destination or even if you have training at a different venue. Once you then get to your resort you get a fantastic overview of the whole resort and all the excursions you are going to sell as you get to go on them all before you start selling! Once you are out in your resort and within your team you become a new family and everyone is there to help each other but also to have fun with work. You get to meet some fantastic people who can even be your guests. You get to know people very well over a short space of time as you are constantly seeing and chatting to them. Being able to move around the world to different locations is fantastic. If you get all the right results throughout the season you can also often get to choose where you really want to go for the following season(s).

Cons

The living arrangements can often be less than expected. You can often be overlooked for the good work that you put in and rewards that are supposed to be given are often overlooked and forgotten. Also some management can not listen to your needs and preferences when you have a certain type of work you would like to do in a resort they may not listen and not give you your preferences. The caps on commission can be disheartening as when you hit the top bracket you have no incentive to keep on going above as there is little to no incentive to do so.

1.0
May 15, 2014

Creatively crushing

Recommend
CEO approval
Business Outlook

Pros

There seems to be some good recruitment where talented individuals are hired who bring knowledge, big ideas and are always a good laugh. Industry as a whole is interesting and there's a lot of potential to experiment with new ideas and technology.

Cons

Old school view of how a company should run. Minimal acceptance for anything new. Too many 'no' people. People always want something new and exciting yet seem terrified of doing anything different when it comes down to it. "Doing the same thing over and over yet expecting different results". Most ideas are trampled on. Always 'something' better on the horizon to appease concerns but concerns are never quite addressed. Little development, education or training. Minimal investment in staff. High turn-over of staff - Quickly lose those talented individuals. Politics get in the way of everything, you just can't get anything done without every level having their input (sometimes felt like people would say something for the sake of it). Blame culture. Little time given to do a good job before something else needs to be done yesterday. A very top heavy structure with little support for those towards the bottom. Seems to be lots of talk but no action. Resulting in another meeting. Quite often low moral. Ideas/Strategy seems to change as it comes down the chain of command which is confusing. Being told one thing my the most senior staff but direct management are relaying something different - occasionally the opposite?!

Viewing 1951 - 1953 of 1,989 Reviews

Glassdoor has 3,023 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.