Broken, unorganized company with no internal structure, processes, consistency, nor sense of urgency to fix said issues. The founder and CEO has mistakenly surrounded himself with yes-men (and women to a small extent) that are in the game for one reason; to gain the praise and approval of Elon Musk. While there seems to be a typical corporate structure at the company HQ in Palo Alto, CA and again at the manufacturing center in Fremont, CA, none exists beyond the borders of the home state. Employee and customer support anywhere else in North America is spotty, at best. The service center and sales location employees, for the most part, do their best to take care of the passionate customer base but there is a dire chasm between those company-owned entities and the home base in California. Further, the people placed in charge of the geographical regions are titles as such based merely on seniority with the company. Few, if any, have major automotive manufacturer corporate experience at the regional or headquarter levels. Even fewer have education to support those roles and responsibility. It would seem as if these individuals are nothing more than place holders for the impending shift to franchising. If this is not the case then Tesla has an enormous hurdle to overcome if it is to survive once it's mass-market vehicle goes into production.
