Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Jul 14, 2019

Toxic environment to work in

Recommend
CEO approval
Business Outlook

Pros

- Coworkers - Good work/life balance - Possibility to go up quickly if you are liked - High pay for Berlin

Cons

The working environment is severely toxic. You have to quickly understand the politics of the department you work in and who you can trust. Every six months employees are rated on a bell curve which means that a certain percentage need to be set as low performers, regardless of whether they are meeting their KPIs. The decision of who will be a low performer is taken by management several months before reviews. This is usually not linked to objective performance. If you are considered a low performer you will be humiliated until you choose to go. Your team may be taken away for no reason, someone of your same level or a level lower will be put as your manager and you will be given less and less interesting work. This happens even to employees that were high performing during the past review. This instability creates a tense environment in which employees are constantly watching their backs, doubting their decisions and never feeling safe. If you are friendly with someone considered a low performer, this also hurts your career progression. It creates an ugly, competitive environment among colleagues that understand that they have to stand out more than their colleagues or bring down another colleague in order to get promoted. Aside from the working environment, there are several other things wrong: The company calls itself data driven, but this is not true. Very questionable business decisions are made because they have backing from the US office. If you speak out or question them, this is considered a negative attitude towards the company. Working with US counterparts is difficult and exhausting. The EU office is treated like a subsidiary of the US and not really allowed to make any of its own decisions. The company calls itself a flat hierarchy, but this is no longer true. The structure has become very rigid and corporate. Senior management is composed of people who are too young for the jobs they are given and not mature enough to lead teams. Most of them do not have previous management experience and this means middle management suffers. Little value is given to properly managing your team. It is more important to manage upwards than downwards. The excuse given is that “employees own their development plans” which is not true, as mentioned above, the decision on where you will be on the bell curve is taken by senior management several months before reviews. The company prefers to hire instead of promoting. You can expect to be promoted once. The entire company has a policy of “constantly raising the bar” which means that every year they hire more expensive, “better” people in management positions and employees that have been around for a year or two are considered not good enough. If you manage to stay in the company for over 2 years, most of the people that started with you will be gone. Yearly restructures: You have to be very flexible because the job you were interviewed for may no longer exist in six months and you will be randomly placed somewhere else.

1.0
Nov 12, 2014

Corporate America in a startup shell

Recommend
CEO approval
Business Outlook

Pros

In Europe, Wayfair teams are very young, and from very different backgrounds and cultures. It seems to be a lot of opportunities and we see new hires all the time.

Cons

But employees are often considered as commodities, being disposed of whenever the management wants to for reasons sometimes unrelated to performance. The management has been mainly imported from the US, and they apply their style in Europe without any consideration for the European roots of 90% of the emplyees, leading to huge cultural idiosyncrasies. The company is rigged with obscure processes and a form of nepotism. With all that, Wayfair brought the worst of corporate America in Europe

2.0
Jul 16, 2019
Recommend
CEO approval
Business Outlook

Pros

- Good work / life balance - Most people are friendly - Nice benefit (not crazy but better than nothing) - Good for a first job - Low risk of bankruptcy

Cons

- Difficult to grow, very dependent on your direct manager Specifically in regard of merchandising in the Berlin office: - Ridiculous and unreachable goals - (increasing quantity over quality) - Incompetent management - not everyone, obviously, but there is a trend to hire many people with a background in consulting that have 0 management experience and are not bringing any value whatsoever. They usually are terrible in dealing with people, helping them grow and possess little to no critical thinking. They push knowledgeable people out while being convinced they are doing the right thing, and are turning other teams against ours. Worse, many high level managers are being reviewed not on the happiness and efficiency of their team, but on their ability to 'amuse', 'entertain' directors and brainwash their reports. It does not encourage anyone to give their best - and it makes most of the people utterly unhappy. I have seen many very smart and competent people leave because of their managers, without them questioning their approach and their method. This definitely needs to change. - Boring work - not all teams are bad, obviously, and daily tasks cannot always be interesting. But in general some teams in merchandising are now not much more than a call center, with highly educated people constantly harassing suppliers to have more useless pug wall art on the website. - Strong micro-management. As managers are new and unsure of what to do, they think that controlling and overwhelming their reports is the solution. Nevermind if everyone else in the world knows that this style of management is not only toxic but also counter-productive. - Performance reviews are supposed to be private and fair. Eventually every one is being discussed with the entire management team during 3 rounds of calibration meetings (there go the privacy...) and people that are doing completely different work are being compared with each other to fill some quotas. Eventually if you are just doing your work very well, without trying to shine by all means, you will never get anything out of it. This is excessively disappointing and discouraging for many hard workers. - Recruiting - i honestly don't understand who thought that hiring random people instead of helping the current employees to grow was a good idea. - Growth - 'nothing is worse than promoting someone that is not ready' (sic). Employee are in charge of their development, but if their manager doesn't care about them, nothing will happen.

Viewing 10 - 12 of 6,866 Reviews

Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.