Well, all that has changed. We work weekends in horrible rotations and no advise for possible changes is ever taken seriously. Well, it's easy, since upper management has their weekends off. That is what you get for being so high up, I guess.
The workload is too much even on the best of days and rewuests for overtime to be able to follow up with customers or just get any extra work done are met with „If you cannot finish your work in your shift, then you should be better with time management“. The fact that all departments are chronically understaffed is simply ignored. And while more and more people are needed, the ones who are great but were sick just one day to many are either let go or get short contract extensions. We are not humas at Wayfair and were there machines who could do the work, I do not believe senior management would bat an eye. We would be fired within a matter of minutes.
Let's move on to the pay. German employees have to work with UK customers as well and are paid the same as Irish employees because (and I quote) „life in Ireland is more expensive“. Well, I have lived in both Ireland and Germany and I can assure you that it is not really. Especially since taxes are much more in Germany and the money we are left with is so much less. On top of that, a German employee services two countries and I have never ever seen a company that does not give bonusses for something like that.
So when you are stressed out because of your job and quite done worrying about your money you can rest assured that any critique or even a kindly worded idea will fall on deaf ears. This is not the fault of the direct managers and their team leads as without those people, we would not be able to stand the job at all. They collect feedback as good as they can but there is no upward movement from there. It is basically „be quiet or leave“ and I dont know about anyone else, but I do not feel like that makes a great place to work and it certainly does not make Wayfair my employer of choice (which is what Wayfair aimes to be)
Add to that the peril of all virtual workers: We get to see the great parties, pizza days and everything nice that is done on site in Berlin and Galway, but we are never allowed to be part of it. There is no one who even tries to rectify that, as when we have our gatherings we are not even allowed to treat those days as working days. Go figure why no one wants to come.
The fun senior management have on all of their leadership get aways is a myth that I 100% believe in. As long as we are their little minions and do the work, they may as well live it up a bit. What else would you be a senior manager for? To help your employees? Oh, please.
