I applied online. The process took 4 weeks. I interviewed at Apple (Glasgow, Schottland) in Apr 2014
Interview
Very challenging and thorough but fair. Was a group interview scenario throughout all stages, there were 3 in total. Was fun and challenging at same time. All interviewers were very kind and friendly and were there to make you feel at ease.
Interview questions [1]
Question 1
Tell me about a time you had a very difficult customer
I applied online. The process took 2 weeks. I interviewed at Apple (Belfast, Nordirland) in Mar 2018
Interview
First interview was a FaceTime interview- very casual, chatted about my CV and the role. Then got an invite to their hiring event a week later.
Second interview was a panel/group interview that was like speed dating - I was interviewed by 3 groups of 2 Apple store managers and spent 20 mins with each. I enjoyed this as it went very quickly and it was good to chat to different managers. Typical questions asked- why Apple? Tell us about a difficult customer...etc and I was invited to a third interview the next day.
Third interview was with two different Apple store managers- same format, few questions about my cv and how I would adapt to this role.
Was called a few hours later with a job offer.
Interview questions [1]
Question 1
Tell us about a time when you had a difficult customer and what did you do
I applied through other source. The process took 3 weeks. I interviewed at Apple in Sep 2017
Interview
Senior Manager asks you a few routine questions.
Discusses your strengths and areas for improvement within your current role.
Asks what you think you can ring to the team and how you would function in an elevated role.
Asks your opinion of the team in its current state.
Challenges you to give feedack