I applied through a recruiter. The process took 3 weeks. I interviewed at Starbucks in May 2009
Interview
It was a slow process and I didn't think I got the job and then low and behold they offered me the job. I had a group interview followed by a one on one interview followed by a long wait. Before the person to person interviews there were two phone interviews, one with a recruiter and one with a local HR person. I was sold a position that sounded great but it turned out to be a nightmare.
Interview questions [2]
Question 1
Tell me a specific time that you encountered an upset customer what was the issue and how did you handle it. What was the outcome and did you follow company guidelines to make the customer happy?
Tell me about a time that you could not make a customer happy? What were the particulars and why could you not make the customer happy? If you had it to do over again would you do anything different?
I applied online. The process took 1 week. I interviewed at Starbucks in Nov 2009
Interview
I applied online, then was contacted by a local Starbucks recruiter the next day. The recruiter asked a few qualifying questions such as how many people I manage in my current position, if I have any experience in hiring and firing, employee reviews, profit & loss statements, etc. Then she said that my application would be under review and if the company chooses to move forward, A few days later, the same recruiter called to schedule a phone interview with me. The phone interview consisted of about 7 questions and lasted 30 minutes. The questions were situational in nature... "tell me about a specific time when an employee was doing something inappropriate and how did you handle it". Overall, with a little preparation, a straightforward process. Preparation is the key.
I applied through a recruiter. The process took 1 week. I interviewed at Starbucks (Jersey City, NJ) in Nov 2009
Interview
Recruiter contacted me based on a Resume she found floating around somewhere. Had me take an online assessment test which consisted of fairly obvious choices and some P&L problems....nothing too major. After the test, we scheduled a phone interview. Consisted of basic employment history questions. Also asked if I was interviewing with anyone else and who (very unprofessional). To my surprise, there were literally no behavioral questions like people mentioned. Interview lasted roughly 20 minutes, and got a call the next day saying they were going to pursue other candidates. I would be wary and ask the recruiter more questions upfront before the actual interview. The one I had was obviously not qualified, as a decision was made based on practically no career probing whatsoever. 12+ years of management experience, so I doubt I am under-qualified. Again, be very careful of the recruiter you speak to, it could cost you a job!