TD Contact Center Representative interview questions

There is an online assessment which is behavioral based and an online simulation which is like a real time scenario. After that you have a group discucssionn where they give you a case and you analyze it. Prior knowledge of credit cards can be helpful. There is a one on one interrview as well wherre they ask you about your goals and ambitions

- Met HR at an event. - Applied online - Online Assessment test received within 1 week - Received a call for phone interview - At the end of phone interview, they offered me group interview. - We were 6 for the interview. A big conference room where they asked us "about ourselves" and paired us in 3 groups where we were given a particular scenario and we had to provide the solution. Once done, then the journey goes to one on one interview. - Next day received a call with an offer.