One question they asked was how I would handle multiple issues being escalated at the same time.
Tier 1 Technical Support Interview Questions
78 tier 1 technical support interview questions shared by candidates
Interviewer asked many questions, She seems to want me to say that i'm passionate about the role.
Do you have two forms of ID
Fasted transfer method USB v thunder cable etc 4 options
Tell me a bit about youself
Q(a roleplay to assess troubleshooting): A healthcare client with patients' medical records on the cloud is having trouble accessing those files.
Answering Technical Questions: - Active Directory - Anti-Virus usage - Anti-Phishing steps - Anti-Malware steps - Printer Operations etc
What are 3 most important qualities for Customer Support agent?
Helpware noticed that i had not previously worked for around 7 years. So their main question was "why"?
There was a focus on support experience and email technology/protocols.
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