IT solutions for the convenience store industry are impressively terrible. Most smaller firms buy and deal with bad software they are given, and most larger ones build or modify as much as they can. Mid-size companies, like this one are left with integrating bad software that was never meant to be customized with systems built on the cheap that has little QA. IT is strongly viewed as a cost center and it shows. Expectations are set by the uniformed, and good work is not rewarded, nor is bad work met with serious consequence. Benefits are entirely aligned with seniority, and negotiation of benefits or salary is met with skepticism.