ADP Client Service Representative reviews

Layoffs were the biggest issue. I as well as many, and I mean MANY experienced individuals are gone either due to layoffs or the early retirement package. Before I left I could already see the impact this was having on the clients as well as my fellow coworkers. No one was happy. On top of that, there has been outsourcing of jobs overseas which are causing U.S jobs to disappear. ADP was a great company to work for but over the years the company became more profit driven than people driven and management cared less and less about the people responsible for making those profits in the first place.

Having to submit your request for days off a year I advance made it very difficult to plan for trips, vacations, weddings or other personal events. There wasn’t a very good work/life balance as you also had to submit your request for unscheduled time off at least 2 weeks I’m advance or they would count it as an occcerence and it would go against you. I spent a lot of time dealing with escalated clients because of errors the company and or other employees made, especially the ones from the Philippines. It made it for very stressful days. When asking for a salary increase, management makes it seem like it’s coming out of their own pocket because it’s like pulling teeth. I deserved a salary increase and asked for one 3 times and each time I was told they were about to change the structure of the promotion process so I had to wait. 12 months later they still hadn’t changed anything. They don’t pay you extra for being bilingual but you have twice the work and twice the stress. Integrity is part of the mission statement but apparently it didn’t apply to the sales department because they we would get multiple, constant complaints from clients about the sales reps shady practices.