Is ADP a good company to work for as a Client Service Representative?

Client Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 154 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at ADP .

Does ADP pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 154 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1656 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1436 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1057 reviews)); "Very flexible and good pay" ((in 740 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 825 reviews)); "low salary and very influenced" ((in 484 reviews)); "Some managers are bad apples but not all" ((in 481 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 147 reviews))

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ADP

ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)

Maria Black

60% approve of CEO

72% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

154 reviews

1.0

May 15, 2018

Only work in client services if it’s your last resort

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers were great and there is a cafeteria onsite. I can’t think of anything else that’s good to say about this company.

Cons

In client services you are Overworked and totally underpaid for what you have to deal with everyday. It’s very stressful during year end, no work life balance, the HOD system is a complete joke and expecting new hires to learn that system is unacceptable especially since everyone is new and there are very few experienced staff to help. Clients and good employees are leaving ADP in droves and for good reason. Like another review said I too think HR is involved with a lot of the positive reviews on here.

ADP Response

Thank you for sharing your experience with us on Glassdoor.

2.0

May 1, 2018

Need to look train your manager.

Client service representative

Recommend

CEO approval

Business Outlook

Pros

- Good learning experience - Benefit

Cons

- Very stressful - No chance to move - No coaching provided - Managers are not responsive - Lack of transpiration

ADP Response

Thank you for this review. We will share with our HR leadership.

4.0

Jan 31, 2018

Good place to work

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Working environment is good. Leaders are supportive and approachable.

Cons

Process specific trainers not in place.

ADP Response

Thank you for the review and rating.

Viewing 109 - 111 of 154 Reviews

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ADP Client Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Only work in client services if it’s your last resort

Need to look train your manager.

Good place to work

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