Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,215 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,215 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Feb 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Team culture, Supportive managers, No pressure of work Getting 45-50 leaves annually. Health insurance for the family Good OT pay 5 days work Double pay on optional-off work Good for freshers, get experience and switch within 3 years

Cons

Less pay, No growth opportunities, feeling stuck No increment in salary after 3 years

Viewing 10 - 12 of 1,215 Reviews

Glassdoor has 250,995 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.