An Environment of Fear and Uncertainty
Pros
The people (except senior leadership from FP) are outstanding for the most part. The employees in India seem happy but not sure if that's real.
Cons
Francisco Partners (FP) -- the Private Equity firm that owns us. They are destroying what's left. Domain knowledge has been walking out the door either voluntarily or through layoff since they took over two year ago. The cloud product doesn't work -- and although Click wants to be SaaS/cloud company, they always fall back to on-premise, old products because it makes more money -- very short sighted considering the cloud is where the valuation of the company will come from. Sales is a disaster -- no knowledge about how to sell into enterprise accounts or grow the business; and they are now competing head to head with Salesforce.com and Oracle -- good luck with a product that hasn't been selling and can't be implemented with success; just ask the customers -- they are not happy. Also, no more lead generation -- marketing has been marginalized. Professional services has been decimated -- hardly anyone left to implement a solution that takes months to roll out. And PS was where all the product and domain knowledge existed. The UK office is a shell of what it was -- graveyard, really. In Israel, product management is highly inexperienced -- there is no real product vision -- they are stuck in the 1990s. R&D has strong leadership but it's been hell trying to move the development team to agile let alone have the cloud product up and running to meet SLAs. Very reluctant to change. And operations? The systems are so convoluted and process heavy it's amazing Click can even pay its bills or order pencils.
