HubSpot reviews

3.4

54% would recommend to a friend

(4,166 total reviews)
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Yamini Rangan

63% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,166 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jul 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Pros - Good sales enablement stack - Nice hardware for us to use - Decent Work/Life balance - HubSpot on your resume - Week of rest in July - VQR for sales reps to get quota relief when they take PTO

Cons

- Something about asking new hires to leave reviews irritates me. HubSpot has enough new hires to manipulate/skew Glassdoor. I'd recommend sorting out one-line five-star reviews. They are not genuine. - Leadership is atrocious. The worst that I've ever seen. See, there are two kinds of people at HubSpot in Sales. 1. Those with lots of RSUs understand the HubSpot game (Drink the Cool-Aid and know your place). 2. Folks who want to build their career at a great company are left out to dry. - Underpaid relative to unrealistic quota. They are not honest about quota attainment and failure is encouraged in many ways as it helps leaders exceed their goals. - Product only competes competitively in one area (Marketing) - Turnover is really bad. No one brings their authentic self to work as you will be judged and mistreated as a result. Believe me, you do not want to be the cranky wheel at HubSpot. - Worst AE support I've seen. No one at HubSpot will help you. Not your manager, not your SE (they don't do demos or much at all). You will succeed or fail and it's 100% on you. - No exit interview upon departure. - Fought company to get earned commissions. - Managers have off-sites, reps stay and work. Never met a HubSpot colleague in my 2+ years.

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HubSpot Response
3y
Sorry to hear you had a not great experience in corp--SE support and onboarding support are a big part of what we are working to improve in the go to market motion, so I think that feedback is more than fair and actively being addressed as we speak. As far as manipulating reviews, that's a) not possible and b) not our objective--we take the good and tough reviews and learn from them and apply them to our culture as we evolve and grow. Will ensure to pass along your feedback to our sales team and business partnerships team, as not getting an exit is a miss on our part. -Katie
2.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Great product and they practice their culture code well in their HQ. Great coworkers in HQ and If you join their new team, they will treat you really well during your new hire training..

Cons

For a company that heavily prides itself on culture, humility and transparency, none of these were brought onto their Singapore office. 1) You will be told to ask for help when needed, but you will then be shamed for needing help You will ALWAYS be told to "ask for help or questions" and that you would be provided support, but when an employee bravely asked for help on things they were not certain on to help them in their role, is it "support" to be shamed by the management for not knowing it? Shamed and belittled for voicing out, by the same people that were hired to lead and support the team? 2) Even if you hadn't applied for the job but they had reached out to you, they will interview you, look at your CV, offer you the role after several rounds of interviews and hire you. Then they will tell you you are "inexperienced to work with them" Is it good leadership to constantly tell an employee repeatedly that they are "very inexperience and it is clear that they need to face more of different situations for them to get the experience" but then not providing them the support? If they had thought of an employee as inexperienced, why would they hire the person in the first place, and then only give them 3 months to prove to be exceptional in the role? Additionally, don't be surprised if they also belittle you by saying that your "English and Communication skills are very poor". These comments come from the same people who hired you. Your confidence will be chipped away daily. 3) If you are a local with expertise in the region, they will hire you as a "local face" and also to be someone who can help the company find a middle ground between the local business culture and their American practices. But once you're hired, don't expect the management to want to listen to your feedback. During my tenure, the local/expat Management were adamant of having a "we have tried, tested and proven results for these in the US & Aus, Hence, it would work in the Asia region and you should just follow what is told" mentality. Is this really how you want to Solve For The Customer? 4) Want to know what your progress is like and where you stand in the company? Don't bother asking the management. They will tell you things to deceive you so you would trust them, and then next thing you know, they're done with you. Transparency level = Opaque 5) Your understanding of your jobscope & skill sets needed, your global co-workers in the same roleas understanding, and the local management's expectations of your role will be extremely misaligned. So be quite prepared to be confused and "inexperienced". 6) Understand the features of the products but need more help with explaining them more succinctly? You can ask for help with fellow co-workers and even request for some time to do product training. But don't be surprised that as per Point #1, you will be shamed by the management for being transparent about the help you need and they will spin a story telling other employees that you do not know even the bare minimum. Yet somehow, you passed your New Hire Training. 7) If the company is done with you and you resign on the same day, they will pay you to leave immediately, treat you like a criminal, humiliate you by saying you are not allowed back in the office to pack their own things, like a Bank's retrenchment. 8) For a company that prides themselves on hearing feedback, when an exit interview was requested, it was immediately refused. It required me to go up to the upper management before I was provided one. These were only the few out of many bad experiences I've had with the company; more specifically, the management here in Singapore. It is fine that the company felt that I was not a good fit, but it was absolutely uncalled for to treat someone with such hostility and humiliation. It has left an extremely bad taste in my mouth, and also for the current employees to see how I was mistreated. SUMMARY: My whole time with the company since I returned from their New Hire Training in Boston was handled extremely poorly. Let's just say that for a company who prides themselves on a "great culture (code)" and a "no-jerk" policy, they did not carry that over from their HQ to their other offices (in this case, Singapore).

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HubSpot Response
10y
So sorry to hear we let you down--I'm talking to our Singapore team about how we can understand this feedback better and address areas we need to improve. .Our goal is always to deliver a remarkable experience worldwide, so it saddens me to hear we fell short here in any way--thank you for the feedback. -Katie
1.0
Dec 13, 2019
Recommend
CEO approval
Business Outlook

Pros

There was lots of free stuff, I guess.

Cons

When people tell you this place is a cult, they aren't kidding. It's a glorified adware company that's convinced it's changing the world. Everyone is a ladder-climbing, two-faced snake who will rat you out to management the second you aren't acting "hubspotty" (a word they actually regularly use which at its core means showing up to work smiling and happy to take whatever they give you). They consistently underpay their support workers, and when tasked with brutal overtime, compensate them with pizza. They act like they care about progressive issues but don't actually care about anything other than the bottom line; it's all a PR stunt.

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