Former Best Place to Work took a long slide down
Pros
My coworkers are fantastic. Everyone from direct people managers on down are truly fantastic people and I've built many friendships with amazing people in my time here. Remote work is always great!
Cons
HubSpot used to brag that they were the Best Place to Work in America. They don’t seem to be even trying for that anymore. Our eNPS score was the lowest it's ever been, and the entire Support department regularly gets told that we're the backbone of the company, but we get treated so poorly that everybody seems to be packing up and leaving. If you're a minority, they aren't interested in paying more than lip service to diversity. If you're experiencing discrimination, they don’t seem interested in doing anything about it, because there's no business need to do so. AI has taken over large percentages of Support tickets, leaving the difficult work to humans. We're burned out, and the company's response to that burnout is a new pilot program where we're told to work harder, while they try to sugarcoat it as being easier. We are underpaid for our work, and they keep telling us that we're paid average for our role. Support members have very little chance of moving into positions in other departments, and the seeming hard focus on hiring in countries outside the US in order to pay them less for the same work, means there's no chance of advancement.
