HubSpot reviews

HubSpot’s Customer Success org is struggling. They’ve had high burnout in this role due to larger than average customer ratios (think 1:200+ in a bad quarter) and impossible targets. You can only offer a certain level of service at those ratios, which makes it impossible to hit target. This leads to high turnover rates, which causes even higher ratios. Instead of solving the problem, managers blame it on Customer Success Managers not working hard enough and don’t take the concerns of over half of the org seriously, which leads to higher burnout and higher turnover. You see where I’m going with this. Customers can feel the stress in this org, too. HubSpot’s a good name to have on your brand, but if you need a job only stay for a year and then move on. The “Best Place to Work” award doesn’t apply to the Customer Success role. There’s a reason why there’s always a “Customer Success Manager” position open, and it’s not because they’re growing in this space (they’re actually trying to cut down on overall headcount in services). Did I mention lower than average industry pay, too?

First things first, they tell everyone at the company meetings to go on here and rate 5 stars, take the reviews here with some salt. * Slightly below market rate pay * Laughably horrible 401k match * "We deploy 300 times a day" means "we expect you to get a lot of work done, do all your own QA, and then get paged in the middle of the night when something goes wrong" * Excessive focus on the stock price * "We don't care how long you're in the office, only that you get your work done" means spending more time in the office, not less * Their biggest expense is people, and it shows in ugly ways when they're reducing costs * Office is cramped and provides no privacy * Witnessed some unethical, borderline illegal behavior in support and product groups