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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      61% would recommend to a friend

      (1,075 total reviews)
      avatar

      Dax Dasilva

      76% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      May 29, 2017

      Too much turnover in sales, management has zero trust

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing really. They pretend to care, and be cool but it is typical new age, tech cliche. "Work hard, play hard" like thousands of other companies. They are not a family, their office is not conducive to doing good work and they don't want you to grow.

      Cons

      Sales teams pressure each other to work 12hour days for literally no reason. If someone leaves after 8-9h days then the boss will sabotage them by giving their leads to other people so they miss their targets and are either fired or forced to work 12h a day to get them off their back. It is illegal to not pay people to work more than 40h a week, check the Quebec labour act. Every person doing this can go to the Normes de travail and report Lightspeed and they will force them to pay overtime.

      avatar
      Lightspeed Response
      8y
      Thank you for your candid review. We recognize that there are areas where we have room for improvement. As a high-growth sales organization, we can’t always control the amount of work that needs to be done at Lightspeed to drive continued success. We invest in our employees by offering additional training, internal career progression, and a wide range of benefits, as well as generous performance-based compensation in quota-carrying roles. To be successful in any sales role, you might need to stretch the typical punch-clock mindset to reach or surpass your own targets. You’ll be glad to know that we have implemented new initiatives for work/life balance. We will continue to brainstorm new ways of rewarding employees as we grow.
      1.0
      May 29, 2017

      Pretty on the outside, rotten on the inside

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At first it all looks impressive: a cool building, tons of snacks, and lots of busy people in Lightspeed t-shirts zipping around at high speed. It all looks so shiny and purposeful. And there are lots of presentations about how special and unique Lightspeed is, to rally the troops. But, as a previous reviewer commented, "it's all smoke and mirrors". Very soon you'll realize that the Lightspeed formula is to hire you young, underpay you, and then replace you when you burn out or can't reach unrealistic sales targets, or simply get tired of working a lot of unpaid hours. But hey, you get t-shirts and free beer every Friday. This is no place to build a career, as advancement is only for the inner circle, and the politics and cronyism are fierce. There are some amazingly dedicated and kind people at Lightspeed - many are in Support - and they're undervalued. Lightspeed is a sales company. The products have many flaws and aren't robust, and the focus is on short-term planning for more features, more sales offices, and more sales. Although there is free food and booze, and bus passes, the pay is low, there's no RRSP, or bonuses. It's all based on you being out the door in a few months anyway, so no investment in employee engagement or retention, or career development. There are huge parties dedicated to drinking. Actions speak louder than words, and that sums up the Lightspeed ethos.

      Cons

      * sweatshop, revolving door treatment of employees * unrealistic work hours and sales targets

      avatar
      Lightspeed Response
      8y
      Thank you for sharing and I’m sorry to hear that your experience at Lightspeed didn’t match what we intend for our employees. The happiness of our employees is our priority and we’d like to ensure that we address complaints that we hear. We are a growing organization and we are always looking at new ways to support employee growth internally. We are implementing further training opportunities for new leaders, as well as career development for those who seek it. We’re always looking for ways that we can enhance employee benefits and we don’t consider pay as a silo, but rather as a larger part of a general compensation plan. As our company evolves, so does our culture. We have built a new social committee that will be responsible for organizing company-wide and department-wide events meant for people with different tastes. Thank you for the feedback, your input is valuable.
      2.0
      May 16, 2017

      Great learning experience, but don't expect to have a life or make money

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In customer facing roles (which is the main focus of the company), you either work on the support side or the sales side. On the support side, you will work with truly incredible people and supportive, approachable, wonderful management. On the sales side, you have the potential to make a lot of money. It's also a great office, nice to work on Macs, and the paid OPUS pass is nice. This is an incredibly fast paced environment so you will definitely learn quickly. The CEO is also the company founder, and a really sweet guy who truly cares about the product and makes time for everyone.

      Cons

      With these two customer-facing roles, there are two options: on the support side, you will not make any money (between $15-$17 an hour). Lightspeed is a sales company above all else - much more focused on sales than product - so working on the sales side, you can expect to make tons of money, however you won't have a life and you'll live at the office. The sales team spend all their time together so it turns into this dramatic, incestuous family. They also promote not based on who portrays the best leadership qualities, but based on favouritism, and even more recently, who gets romantically involved with select executives.

      avatar
      Lightspeed Response
      9y
      Dear former employee - one of the great challenges of Glassdoor is the inability to have a conversation. We are truly disappointed that your experience at Lightspeed was not a positive one. We would very much appreciate the opportunity to hear from you directly so we can learn from this experience so that we may grow as an employer. Though of course you are under no obligation to do so (and would not benefit personally given you've left), if you're open to discussing, please reach out to us at hr.confidential@lightspeedhq.com. We promise that your anonymity will be preserved. We seek only honest feedback to help make our organization the best that it can be, and most importantly, to reach the highest levels of satisfaction among our employees. We sincerely hope to hear from you. Thank you.
      Viewing 1012 - 1014 of 1,075 Reviews
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      Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.