MathWorks Applications Support Engineer II reviews

4.9

99% would recommend to a friend

(127 total reviews)
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Jack Little

99% approve of CEO

99% positive business outlook

Applications Support Engineer II employees have rated MathWorks with 4.9 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Applications Support Engineer II professionals have an excellent working experience there. MathWorks is rated 27% above average by Applications Support Engineer II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

127 reviews
5.0
Nov 2, 2020
Recommend
CEO approval
Business Outlook

Pros

The company, starting with the CEO, treats employees as its core stakeholders. This belief flows down into everything the company does: the work-life balance, the benefits and facilities, the annual meetings, anniversary celebrations, etc. They've succeeded in making the company feel smaller than it actually is. Good products and a very stable profit model. The company has continued growing through the recent recessions. The company actually practices its Core Values on a daily basis and hires people who exemplify them. As a result, you end up working with people who are not only brilliant, but also great to be around. If you love engineering and science, you'll get to work on great technology and feel like you're making a difference.

Cons

Base salaries are relatively low for the software industry (profit sharing and work-life balance make up for this in my opinion). The company does not adjust compensation for location within the U.S., which is a pretty good deal if you're in the Novi (Michigan) office - not so much if you're in the Bay Area. (The observations below would be considered "cons" by some) The company is relatively slow to move in the marketplace, taking "measure twice and cut once" to the extreme. They will intentionally make conservative choices to limit growth. Promotions are entirely based on seniority, so don't expect to move quickly up the ranks. Note that annual raises are pretty good for high performers even if your job title doesn't change.

3.0
Oct 13, 2020
Recommend
CEO approval
Business Outlook

Pros

MathWorkers are friendly people and outstanding engineers. You will learn a lot working here and many of your coworkers will become friends.

Cons

The MathWorks is a great company but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall. In EDG you are in a technical support role. On a typical day you log in to the phone queue at 8:30am sharp. You can't sign off until 5:30pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month you get late shift, meaning you answer calls until 8pm. None of this is explained during the recruitment process. Each day you are either "on support" or not. You will quickly grow very tired of technical support and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take bit of personal time. When you are in EDG you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role and you will compete with both internal and external candidates. Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech. support schedule. EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.

5.0
Sep 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Tons of flexibility for what projects you want to work on Standard work hours 8:30-5:30 Good starting vacation time Friendly and accessible management Resources and training are very available Responsive and informative throughout interview process Remote work during covid Beautiful campus and good cafeteria onsite Good culture

Cons

Difficult interview content Located in the northeast Not a lot of availability to transfer to other locations across US

Viewing 43 - 45 of 127 Reviews

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