N26 reviews

Thank you for taking the time to give us your feedback. We’re disappointed to read that your experience has been less than positive. Employee wellbeing continues to be a central focus for us, and so to read that you feel a lack of care from your People team is feedback we take very seriously. We have introduced many different channels and opportunities within N26 for employees to share their feedback or raise concerns, and so we’d love to hear from you directly to understand what you feel is missing. Our team looks at all touchpoints and milestones in the employee journey to ensure N26 can deliver consistent, positive experiences during your time with us. Having gone through a period of fast growth last year, it’s fair to say that there are many areas of opportunity for us to tackle, and it’s through your feedback that we can continue to identify and prioritize these. The decision to ask some team members to participate in Germany’s short-work program, Kurzarbeit, was not made lightly. Only those in roles where the workload has had a major impact - given the current situation with COVID-19, office closures, and international travel etc. - have been asked to adjust their working time. We have also offered a voluntary option for other team members to participate, such as those with children, where their preference is to reduce their working hours at this time. FinTech is an extremely innovative industry, and we’re super proud of all the work our Product and Technology teams deliver. This year we have fully redesigned our mobile experience, and will be rolling out more exciting product updates in the coming months. Transforming a heavily regulated industry like banking, which is long overdue for disruption, isn’t something that will happen overnight. But with passionate people from all over the globe who share our vision of building a bank the world loves to use, we know we’re on the right track to doing so. To address your feedback on compensation, our philosophy around compensation and benefits is to provide fair reward for every role. We work closely with a number of salary experts, and the local markets we operate in, to ensure we are fully competitive in how we pay our staff. As mentioned, we’re all ears for your feedback, and would welcome a direct one-to-one conversation with you to better understand how we can improve your overall experience. Please reach out to the Organizational Development Lead for your department to set this up. Thanks.

Thank you for sharing your experience. We completely agree that getting to work with a talented group of colleagues in such an international environment is one of the reasons that makes N26 a special place to work. Our Leadership & Organizational Development team work directly with N26’s people managers to develop, improve and reinforce the business strategies, structures and processes. And as your People team, we are here to listen to your concerns and take action when and where it’s needed. To suggest otherwise is simply not true. That said, we also offer an external Speak up hotline, which you can contact at any time should you need to raise a concern in a confidential, secure and anonymous way. We have shared your feedback with the leadership team so that we can reflect on your concerns and think about ways we can further adapt and do more to ensure these concerns are addressed.