Is OpenTable a good company to work for as a Customer Support Representative?

Customer Support Representative professionals working at OpenTable have rated their employer with 4.3 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Support Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Support Representative interview questions at OpenTable .

Does OpenTable pay Customer Support Representative employees well?

Customer Support Representative professionals rate their compensation and benefits at OpenTable with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 9.3% better than the company average rating for salary and benefits. Find out more about Customer Support Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 96 reviews)); "Benefits are great" ((in 56 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 50 reviews)); "Great people and teams all around" ((in 28 reviews)); "Good pay and my co" ((in 27 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Poor management" ((in 27 reviews)); "My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Training is 2 weeks then they put you on the floor." ((in 8 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 6 reviews))

OpenTable Customer Support Representative reviews

4.3

97% would recommend to a friend

(18 total reviews)

Debby Soo

99% approve of CEO

97% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Representative employees have rated OpenTable with 4.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

18 reviews

5.0

Mar 28, 2022

Best place ever worked at

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Learned a lot there, great atmosphere great management.

Cons

Progress limited if you are not extrovert

3.0

Feb 25, 2022

Doesn’t pay enough for the micromanaging to be worth it

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Mostly kind people working there A good job for those who need a bit more professional experience

Cons

Micromanaged by all managers. Daily schedule was so precise it was hard to adhere to— adherence was also a metric used in assessments. Every action you do is timed and if you’re taking longer than they think you should, they will message you to basically tell you to go faster. It was excessive. Remote for most of the pandemic but forced us to go into office July 2021. Got hired on full time from contract and only got a 50 cent raise. Took on a ton more responsibility and didn’t receive any more compensation.

5.0

Jan 30, 2022

Review

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Shifts, Organization, and the support.

Cons

I can't seem to think of any Cons.

Viewing 7 - 9 of 18 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation & Benefits

Google

4.5★Compensation & Benefits

Jobs at OpenTable

Account Manager Hotels EMEA

OpenTable

OpenTable Customer Support Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Best place ever worked at

Doesn’t pay enough for the micromanaging to be worth it

Review

Top companies for "Compensation and Benefits" near you

Jobs at OpenTable

OpenTable reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

OpenTable reviews FAQs

Jobs at OpenTable