Is OpenTable a good company to work for as a Customer Support Representative?

Customer Support Representative professionals working at OpenTable have rated their employer with 4.3 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Support Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Support Representative interview questions at OpenTable .

Does OpenTable pay Customer Support Representative employees well?

Customer Support Representative professionals rate their compensation and benefits at OpenTable with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 9.3% better than the company average rating for salary and benefits. Find out more about Customer Support Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 96 reviews)); "Benefits are great" ((in 56 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 50 reviews)); "Great people and teams all around" ((in 28 reviews)); "Good pay and my co" ((in 27 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Poor management" ((in 27 reviews)); "My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Training is 2 weeks then they put you on the floor." ((in 8 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 6 reviews))

OpenTable Customer Support Representative reviews

4.3

97% would recommend to a friend

(18 total reviews)

Debby Soo

99% approve of CEO

97% positive business outlook

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Customer Support Representative employees have rated OpenTable with 4.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

18 reviews

5.0

Aug 11, 2018

Customer Support Representative

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Amazing Company and well-structured business

Cons

Communication within the business could be improved

3.0

Dec 19, 2017

Reasonable Expectations

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

- Consistent - Clear message from leadership - Easy

Cons

- Boring - awful compensation - limited responsibilities

3.0

Jun 26, 2017

At Least The Coworkers Are Great

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Awesome coworkers(supervisors/agents), health insurance(ish), free snacks, pool table, valuable knowledge from tier 2 agents.

Cons

The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).

OpenTable Response

8y

Thank you for taking the time to provide us feedback regarding your experience on the Customer Support team. We've recently made organizational and leadership changes by more tightly aligning customer support and sales. I believe this will enable us to manage the entire customer life cycle in a way that wasn't possible before. Please reach out to your HRBP with any questions!

Viewing 16 - 18 of 18 Reviews

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OpenTable Customer Support Representative reviews

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At Least The Coworkers Are Great

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